Frustrated with how to fix a PIN issue.
Tried to go to Amazon (I have a Prime acct.) on my desktop. Mozilla asked for my PIN. I don't have my PIN. Mozilla said go to Settings and Accounts to add a new PIN. I went to Firefox/Mozilla settings and could not find Account in order to get a PIN. I tried searching in Settings on Account; nothing. I scrolled and clicked around and could not find what I needed.
I am old but far from tech illiterate. I've worked on computers since the mid-1980s. I've had this sort of layered problem with Firefox before. Firefox has been my preferred browser since the 1990s, I believe. I appreciate the concerns with privacy and safety in browsing. But I've run into this sort of problem a number of times. I need to know how to address the PIN issue. I'm happy to get a new PIN if I could only find a way in the browser's settings to do just that.
And, by the way, the password I had for Firefox/Mozilla would not work, though I have it written down, know my entry was correct, keep my passwords in a safe place. I had to open my account on Firefox/Mozilla with Google, which, of course, meant entering another password and doing verification via iPhone. And, of course, I ended up entering with Google and the entry was associated with my secondary email address. That, unfortunately, is not the email address my Firefox/Mozilla account is associated with. It is associated with my primary email address.
All of this takes way more of my time, the customer's time, than I intended when all I wanted to do was open Amazon and print a return label on a product I had ordered. The ridiculous process has left me pretty pissed off.
Frankly, I'd be happy to simply enter my Amazon password to complete the task I need to complete, but Firefox is in the way! Please make your security add-ons clearer and more easily worked with. And please let me know how I can get a new blasted PIN! Of course, I will evidently have to change my Firefox/Mozilla password, as well, since you will no longer accept my current password that, BTW, was made in the past 6 months.
Ugh! Just recognized that I have to wait for another user to volunteer some sort of advice on this. That just makes me madder. I excised my actual email addresses, primary and secondary, from this message because I initially didn't realize this just goes out to a generalized community to see if anyone has something to offer.
Getting closer to abandoning Firefox.
Wšě wotmołwy (1)
Hello,
Thank you for reaching out. The PIN you mentioned is not related to Firefox, it's most likely your OS PIN (so it's managed in your OS settings, not Firefox). If you're using Windows, see this Microsoft Support article on how to change the PIN.
Not sure why you were asked to enter it, but one of the possible reasons is Firefox privacy settings for saved passwords. Please try the following:
- Click the menu button
and select Settings.
- Click Privacy & Security.
- Go down to the Passwords section, and see if Require device sign in to fill and manage passwords is checked.
-
- If Require device sign in to fill and manage passwords is checked, you'll need to uncheck it. Please note that you will be asked to enter the PIN to disable the setting. You can also authenticate using voice, face camera or fingerprint login instead, if enabled.
For reference, see Secure Firefox passwords with device sign-in.
Does it help?
Your Mozilla account is a different topic. If you also need assistance with that, could you please ask another question? Please note that Mozilla Account questions are not displayed publicly, and we have a separate dedicated team working with them. For reference, see Mozilla Support rules and guidelines.
Dyrbiće so pola swojeho konta přizjewić, zo byšće na přinoški wotmołwił. Prošu stajće nowe prašenje, jeli hišće wužiwarske konto nimaće.