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Crashing of site during usage.

Stray_Horne
Stray_Horne
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OK let me start with this - I never thought that I would say this but I am truly beginning to truly HATE - I MEAN HATE FIREFOX AND MOZILLA. Here's why. For the past several months (4-6 months) I have been using a website and it crashes. The window that comes up after the crash states two things. #1, a crash log or report has been saved and sent. #2, Click here to re-establish connection to website. Now this has been going on as I have stated that this has been happening every time I use the website. NO ONE from Mozilla or Firefox has ever acknowledged receiving or trying to fix the crash log that is supposedly in your hands after the crash is reported. This has become really annoying. NOW, I have sent numerous email to Mozilla and Firefox asking for the help to solve this issue and what do I get ZIP, NADA, ZILCH as in NOTHING! Why is that - no one has time to deal with the crash logs that are supposedly being sent every time I get a crash?

Just a day or so ago I got an email from a Mozilla guy Wai Tse who said that he wouldn't do anything because he worked for Mozilla and not Firefox. He sent me a link that I opened and when I did it had MOZILLA AND FIREFOX everywhere. So now I am thinking WTF people - is this a personal thing? Am I not donating enough money to your calls for help and monthly to get a response to this issue that you are suppose to be getting information on everytime it crashes. I am giving up and trying to be nice and or patient with you since I have been ignored for months and months.

I'm sitting here thinking that once again I am just jerking off, no one cares no one is going to respond except for Wai Tse who can't take the time from his busy day and go one step beyond his or her job description and HELP.

OK let me start with this - I never thought that I would say this but I am truly beginning to truly HATE - I MEAN HATE FIREFOX AND MOZILLA. Here's why. For the past several months (4-6 months) I have been using a website and it crashes. The window that comes up after the crash states two things. #1, a crash log or report has been saved and sent. #2, Click here to re-establish connection to website. Now this has been going on as I have stated that this has been happening every time I use the website. NO ONE from Mozilla or Firefox has ever acknowledged receiving or trying to fix the crash log that is supposedly in your hands after the crash is reported. This has become really annoying. NOW, I have sent numerous email to Mozilla and Firefox asking for the help to solve this issue and what do I get ZIP, NADA, ZILCH as in NOTHING! Why is that - no one has time to deal with the crash logs that are supposedly being sent every time I get a crash? Just a day or so ago I got an email from a Mozilla guy Wai Tse who said that he wouldn't do anything because he worked for Mozilla and not Firefox. He sent me a link that I opened and when I did it had MOZILLA AND FIREFOX everywhere. So now I am thinking WTF people - is this a personal thing? Am I not donating enough money to your calls for help and monthly to get a response to this issue that you are suppose to be getting information on everytime it crashes. I am giving up and trying to be nice and or patient with you since I have been ignored for months and months. I'm sitting here thinking that once again I am just jerking off, no one cares no one is going to respond except for Wai Tse who can't take the time from his busy day and go one step beyond his or her job description and HELP.

Wšě wotmołwy (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Sorry to hear about this problem. I'm not sure how developers prioritize crash reports (or who contacted you), but it isn't based on donations.

Do you want to share some of your crash IDs here for forum volunteers to review? Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

If you haven't already, you might also test in Firefox's Troubleshoot Mode. In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode...
  • (menu bar) Help menu > Troubleshoot Mode...

and OK the restart. A small dialog should appear. Click the Open button.

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button.

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any difference in how crashy the site is?

Ref. Diagnose Firefox issues using Troubleshoot Mode

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