I searched up any possible answers on the internet and I came across this (posted by Mozilla). Basically, you have to delete firefox and do something with your drives (I'm assuming it's because apple doesn't want people to use anything but Safari). Try to look up on youtube how to do this because honestly I don't fully understand the instructions myself.

I searched up any possible answers on the internet and I came across this (posted by Mozilla). Basically, you have to delete firefox and do something with your drives (I'm assuming it's because apple doesn't want people to use anything but Safari). Try to look up on youtube how to do this because honestly I don't fully understand the instructions myself.

Did you leave out a link to an article? The image you included describes the steps I'm currently doing to fix it when it breaks.

Maybe check:

• https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Maybe check:

• https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding

You can create a new profile as a quick test to see if your current profile is causing the problem. See "Creating a profile":

• https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Thanks for this. In one of those links, there was a link to this process to "Refresh Firefox". I am trying that and will reply here with results: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Before I was able to try the refresh Firefox, I found that if the end user had Firefox open in 2 locations, the corruption would occur. She would be using her Apple desktop and then take a Zoom meeting on her Apple laptop with the same Firefox profile and it would break Firefox on one or both of them.

If she takes to time to Quit Firefox on the desktop before moving to the laptop, then the issue does not occur.

I know this isn't a fix, but it does at least give us something to do to prevent the issue. If anyone has better suggestions, I'd appreciate the input.