Hi

The product that you refer to must be one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

• Mozilla VPN
• Monitor
• Firefox Relay
• MDN Plus

I did what you wrote in your email but I end up back at the same place where I started from with no resolution. Is there a phone number I can contact for a better result? Thank you.

Hi

I am sorry but we do not provide user support by telephone.

I did what you wrote in your email but I end up back at the same place where I started from with no resolution.

it redirected you here, because it's a new account, it shouldn't happen with your deleted account. I guess it would be easier to use the Mozilla VPN app, and select there Help -> Contact support.

Also please read How do I request a refund for Mozilla VPN?

The directions are to go to Mozilla VPN Support Knowledge Base, click on the "Get Support" link in the black banner that says: "Still need help?" When I go to the Mozilla Support page the link in the black banner reads: "Ask the Community." When I click the link, there is no "Contact Support" form. The next page is a bunch of articles, none of which pertain to my query. There must be another way to do this. Thank you.

Hi there, I'm with the Mozilla support team and have reached out to you via Private Message with instructions. Sorry again for the confusion! Thanks for your understanding!

I purchased VPN but for some reason it refuses to work on my PC. I have reloaded it several times but to no avail. I have given up and now want my subscription returned.......but how!!! I cannot find a way to do this, I know it's not made simple for obvious commercial reasons, but I will not give up until the money that I paid for something that doesn't work is back in my account. Can anyone help?

I purchased VPN but for some reason it refuses to work on my PC. I have reloaded it several times but to no avail. I have given up and now want my subscription returned.......but how!!! I cannot find a way to do this, I know it's not made simple for obvious commercial reasons, but I will not give up until the money that I paid for something that doesn't work is back in my account. Can anyone help?

Hi Degsy,

Mozilla VPN, which you refer to, is one of our premium products. In order to get premium support from a dedicated agent, please sign in to the Mozilla account connected to your subscription (if you haven't already) and then use this link to submit your question.