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Recovery Key does not work

  • 2 odgovora
  • 1 ima ovaj problem
  • 156 prikaza
  • Posljednji odgovor od cor-el

c104010
c104010

I just wiped my Windows 10 laptop and reinstalled Mozilla Firefox. I forgot the password. A month ago, I saved my recovery keys for my account. When I attempted to reset my password, it requests a recovery key or if I don't, will delete my history, bookmarks, and passwords. When I input the recovery key, it tells me incorrect. I have ~6 recovery keys and none of them work.

I need my bookmarks and passwords.

I just wiped my Windows 10 laptop and reinstalled Mozilla Firefox. I forgot the password. A month ago, I saved my recovery keys for my account. When I attempted to reset my password, it requests a recovery key or if I don't, will delete my history, bookmarks, and passwords. When I input the recovery key, it tells me incorrect. I have ~6 recovery keys and none of them work. I need my bookmarks and passwords.

Izmjenjeno od c104010

Svi odgovori (2)

David Walczysko
David Walczysko

Hello,

try to write to Bugzilla.

Best regards, David-Walczysko Volunteer supporter

cor-el
cor-el
  • Moderator

Quote: I have ~6 recovery keys and none of them work.

There is only one 32-digit recovery key, so you need to enter the full 32-digit key.

  • xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx

The recovery key is derived from the password of the Firefox account and thus will only work for the account where you generated this specific recovery key.