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I forgot the password of Mozilla Connect

Firefox Accounts
James replied 1 makon da ya gabata
Parteek Sharma
Parteek Sharma

Mozilla "help" says there's a link at the bottom of the page for that, but I see no such link. Mozilla "support" says it's based on how one created the account; I apparently used "Mozilla Account". I am currently logged into Connect and have been searching the entire site literally hours, between yesterday and today, plus browsing account settings, and found NO WAY to reset my password. Seriously. I started at "Email Settings", which anyone would expect to have reset there, as eMail is half of the login data, but no. Nothing clearly visible on any page anywhere in the menu at the avatar.

Everything here keeps saying go to "Mozilla Support" for technical issues, but going to "Support", I see they only support "products", and the web site ecosystem, say Connect, Bugzilla, and Support, are apparently NOT PRODUCTS OF MOZILLA. They have no entry in the product combo box and I either have to lie about the product, or get no support. How is that supportive? Lol

Mozilla "help" says there's a link at the bottom of the page for that, but I see no such link. Mozilla "support" says it's based on how one created the account; I apparently used "Mozilla Account". I am currently logged into Connect and have been searching the entire site literally hours, between yesterday and today, plus browsing account settings, and found NO WAY to reset my password. Seriously. I started at "Email Settings", which anyone would expect to have reset there, as eMail is half of the login data, but no. Nothing clearly visible on any page anywhere in the menu at the avatar. Everything here keeps saying go to "Mozilla Support" for technical issues, but going to "Support", I see they only support "products", and the web site ecosystem, say Connect, Bugzilla, and Support, are apparently NOT PRODUCTS OF MOZILLA. They have no entry in the product combo box and I either have to lie about the product, or get no support. How is that supportive? Lol

All Replies (2)

Konstantina Papadea
Konstantina Papadea
  • Fitattun masu bayar da gudun mawa 25
  • Alƙali
Mozilla Staff

Hi Parteek, I am sorry for the inconvenience this might have caused you, you can see how to reset your password here: https://support.mozilla.org/kb/how-change-or-reset-your-mozilla-account-password

James
James
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  • Fitattun masu bayar da gudun mawa 10

Parteek Sharma said
Everything here keeps saying go to "Mozilla Support" for technical issues, but going to "Support", I see they only support "products", and the web site ecosystem, say Connect, Bugzilla, and Support, are apparently NOT PRODUCTS OF MOZILLA. They have no entry in the product combo box and I either have to lie about the product, or get no support. How is that supportive? Lol

Bugzilla and Mozilla Connect are indeed Mozilla products. The general issues tracker Bugzilla is one of Mozilla's first products in 1998. https://www.bugzilla.org/about/

There are a number of Bugzilla support options to not need to do it here. https://www.bugzilla.org/support/

Mozilla Connect uses the same Mozilla Account system you used to login and post this thread. https://support.mozilla.org/en-US/kb/what-mozilla-connect

Not sure what you mean by just "Support" .

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