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Can't save work in back office of website after Firefox update

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

Willoqueau
Willoqueau
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Hello,

I work in the "back office" or admin pages of a web site and save my work on the website - nothing happens when I press "save." Since some Firefox updates yesterday, I cannot save my work using Firefox (it still works in Safari). I work on a Mac.

I would be grateful for any suggestions!

Hello, I work in the "back office" or admin pages of a web site and save my work on the website - nothing happens when I press "save." Since some Firefox updates yesterday, I cannot save my work using Firefox (it still works in Safari). I work on a Mac. I would be grateful for any suggestions!

All Replies (2)

user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).