બધાં ઉત્પાદનો Community Forum

Ah, the sweet irony of it all.

The easiest way of downloading updates and accessing the Mozilla Support pages is using Safari!

Using Firefox, the updates don't download fully and accessing the support pages takes an age, if at all.

We've got around 2000 AD-joined windows 10 boxes, with TB as the mail client, for years. Users are connected as domain users (ie, non-admins). Now IIRC, first TB version installed was 60. TB was updated throughout the years automaticall without a hitch, up to and including version 115.x.

With the advent of 128 we had started receiving calls from users stating that a message pops-up asking for credentials. Taking a closer look we discovered that each and every installation needed admin credentials to be able to do the upgrade to 128.

Is this a bug or normal behaviour? It is definitely a problem, especially for small organizations that do not know how to install manually an MSI of the latest version.

I have Nebula 128.2.0esr (64-bit) for Windows 10.

On the same day of my last Thunderbird update, a mysterious folder appeared in the root of my C-drive with Chinese (?) characters.

The Folder name is: u馐㕈ʶ

(See the screenshots below.)

Inside the folder appears two items:

A Subfolder called: IDB and a file called: .metadata-v2

Inside the IDB Folder, I see these things:

Folder: 3647222921wleabcEoxlt-eengsairo.files and these files: 3647222921wleabcEoxlt-eengsairo.sqlite 3647222921wleabcEoxlt-eengsairo.sqlite-shm 3647222921wleabcEoxlt-eengsairo.sqlite-wal

Inside this folder: 3647222921wleabcEoxlt-eengsairo.files I see:

a folder called: journals and a file named 21 and 22

Inside the journals folder is empty.

Does anyone have ANY idea what this Chinese Character folder is?

Googling it, I see that it could have something to do with Firefox, but I don't use Firefox much and this folder appeared on the same day my Thunderbird updated.

Trendmicro Housecall, Windows Defender, HP Wolf Security -- NONE of them flagged these as suspicious, but I just don't like this mysterious folder on my C-Drive and wonder where it came from and what function it serves.

Thank you!

Dear Sir or Ma'am

On a number of occasions I've experienced a debilitating computer crash, apparently when Firefox wants to update, requiring me to force a shutdown. What kind of psychopathy is it that makes things like this happen? Would it be possible to have a notice with a stated TIME for the update and a way to regulate it? I lost 4 hours of work this time, and it's happened before.

Thanks for You Attention to this Matter,

B. Hain Queens, NY bruce.hain@yahoo.com

I recently installed Thunderbird on a new installation of Ubuntu 24.04 using the "Installing Thunderbird manually" instructions. Everything works fine except that Thunderbird doesn't want to use the Thunderbird icon in the dock. Thunderbird opens and runs fine when I click on the Thunderbird icon, but it then puts a new default icon on the dock that looks like a gear instead of just "using" the Thunderbird icon to indicate that the application is running. I've attached a screenshot. When I close Thunderbird, the gear icon disappears.

This morning, I was presented with an opportunity to update Firefox. As always, I chose "Yes". Ever since, no matter what I do, I am completely unable to connect to a webpage. I only get an error message stating that the webpage I'm trying to connect to has crashed. I am offered the choice of reloading only that particular webpage or all crashed tabs. NEITHER option works. It's just a loop that comes back to the same error message. I've used Firefox exclusively for well over a decade. I maintain subscriptions to Relay Premium and Pocket Premium. I have NEVER run into a problem with a Firefox update. They generally only take 30 seconds or so and very rarely involve a download. I spend a majority of my workday online. PLEASE help me get back to the version of Firefox that I had prior to this newest update, along with my hundreds of bookmarks, my Extensions, my Relay Premium and Pocket Premium subscriptions. You can reach me at tjkenning@att.net. I am running the 64 GB version of Windows 11 Home (with Automatic Updates). Thank you.

Why is there so many restart to update firefox I have gotten them so many times in a week and sometimes twice a day. But checking the update history it doesnt show up as so many updates.

Why is this happening?

For a few days now whenever a new tab opens, either by clicking a link in search results or by clicking a link in an email, the cursor jumps to the bottom of the page and I have to scroll to the top of the page. I'm just getting started with Windows 11 on a new computer. What happened to cause this?

Firefox freezing when trying to get text for authentication on sites. Just started after this mornings update on Firefox!!! Anybody else? Have to turn off/on laptop to get it to work again

I've recently changed my OS from Suse to Kubuntu. When I used Firefox in Suse there was an option, 'Save Link', which created a .desktop file that I could then click on to load the page. This file could be saved in any folder, which meant it could be filed away in an appropriate place.

When I click on a .desktop file in Kubuntu it will load the page, but there doesn't seem to be a way of creating one with the version of Firefox that has been installed.

Is there a way of one-click creating a .desktop file in Kubuntu that I haven't noticed? (Yes, I can easily create one using Kate, but that could be long-winded for the number of pages I want to save.)

My Thunderbird upgraded to 128.1.1esr this morning and now I'm unable to delete sub-folders and folders under various email accounts. I've tried unsubscribing to the folder/sub-folder and still unable to delete. The folders also show an email count but the folders are actually empty.

Edited to add: also cannot rename folders. Edited to add: cannot create new folders or subfolders.

Hello,

I have been using Carbonite as a backup system on my old computer. Recently the old computer crashed. On my new computer, I was able to restore almost all my Thunderbird files--about 3 GB (6500+ files). [Only 3 files were listed as "Restored, but the file's contents may differ from the original."--a tiny percentage so I'm not concerned about them.] From the Carbonite restore report, it appears all the files have been restored from an "old location" to a "new location". All the old locations (a list of 150+ pages) have exactly the same names as the new locations--in Thunderbird. When I open Thunderbird, however, I don't see any of those restored files.

When I reinstalled Thunderbird on the new computer, I did set up three e-mail accounts so I could take care of my regular business.

I tried using the Thunderbird import function. I tried importing both from "profile default" choice and by choosing what I thought was the correct profile folder. Both selections got an error message saying: "Import Failed Unexpectedly. More information may be available in the Error Console."

Several questions:

1) Where is the Error Console?

2) Should I first remove all the current e-mail account information from Thunderbird and try to import to Thunderbird with Thunderbird completely empty? (I have all the current e-mail backed up, so I am willing to do this.)

3) Is it possible that if I remove the current e-mail account info that, since the restored files are listed as being in what appears to be the correct location, they will just pop up automatically (Hey I can dream!)?

4) At 3 GB, are my restored files too big to import--can they be imported by breaking down into smaller pieces?

5) Is there another procedure I should be using?

Thank you for your help. Nina