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Only able to sign in to National Lottery in a private window now

Firefox Site breakages
Hugh replied 1 hour ago
Hugh
Hugh

Have tried all recommended fixes to enable usual Lottery sign in but no joy unless I do it in a private window. All cookies/racking/extensions etc. looked at but no joy. Only happened in last 2 weeks as have always managed to log in via usual window for years. Do not want to blow all history etc. away via Firefox as re-sets so many stats on sights I use so do this via CCleaner. At the National Lottery log in page detail is all there but the actual log in button greyed out. As I say can log in via Iphone or private window or using Edge so issue is with Firefox settings suddenly.

Have tried all recommended fixes to enable usual Lottery sign in but no joy unless I do it in a private window. All cookies/racking/extensions etc. looked at but no joy. Only happened in last 2 weeks as have always managed to log in via usual window for years. Do not want to blow all history etc. away via Firefox as re-sets so many stats on sights I use so do this via CCleaner. At the National Lottery log in page detail is all there but the actual log in button greyed out. As I say can log in via Iphone or private window or using Edge so issue is with Firefox settings suddenly.

All Replies (4)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Have you tried clearing Firefox cache and clearing cookies and data for the website you experience troubles with?

Hugh
Hugh Question owner

Yes I have through both clearing browsing data but only the last hour as I do not want to blow all away and as I said, I use CCleaner, and also for specific sites. Makes no difference. I used Gemini and had a number of more sophisticated suggestions. none of which worked.

Denys
Denys
  • Moderator
  • Top 10 Contributor

Please try clearing cookies and data for your site completely, not just the last hour. The linked article describes how to do that (click the shield in the address bar and then click Clear cookies and site data). This will not affect other website, but will ensure you are starting fresh with the lottery one.

Hugh
Hugh Question owner

I have already done that fix and tried again an no difference

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