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I cannot sign in to my account at Spectrum.net using Firefox, but I can sign in if I use Chrome. What's wrong?

Firefox Web compatibility
amoun replied 19 hours ago
YALEFORESTER65
YALEFORESTER65

I have always used Firefox to access my account with Spectrum.net, until the past few days, when my login has been rejected, repeatedly. Talking to a Spectrum tech rep, she told me to try to log in using Chrome. I tried it, and had no trouble changing my password and then logging in to my account. The tech rep concluded that the problem therefore lies with Firefox. Does Firefox need to be re-set somehow? Thanks! Hollis Barber

I have always used Firefox to access my account with Spectrum.net, until the past few days, when my login has been rejected, repeatedly. Talking to a Spectrum tech rep, she told me to try to log in using Chrome. I tried it, and had no trouble changing my password and then logging in to my account. The tech rep concluded that the problem therefore lies with Firefox. Does Firefox need to be re-set somehow? Thanks! Hollis Barber

All Replies (1)

amoun
amoun
  • Top 10 Contributor

You may have authentication cookies blocked as the default is not to allow Cross-site/Third party cookies.

Try [Allow all cookies] temporarily. Once you find the culprit make an exception and go back to your current cookies setup

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