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Cannot Drag and Drop bookmarks now. Upgrade?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

mikltaylornc
mikltaylornc
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I have "upgraded" again, I think. Every time you change something on Firefox, it BREAKS something else. Now... I cannot drag bookmarks to folders, I cannot drag a tab to a bookmark, cannot bookmark anything on the toolbar. This is absolute JUNK !!

I have "upgraded" again, I think. Every time you change something on Firefox, it BREAKS something else. Now... I cannot drag bookmarks to folders, I cannot drag a tab to a bookmark, cannot bookmark anything on the toolbar. This is absolute JUNK !!

All Replies (2)

Adriel
Adriel
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Hello,

We are sorry to hear that the Bookmarks feature of Firefox is not working well. I have some solutions here for you to help with your concern.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that toolbars like the "Bookmarks Toolbar" are visible.

  • "3-bar" Firefox menu button > Customize > Show/Hide Toolbars
  • View > Toolbars
    Tap the Alt key or press F10 to show the Menu Bar
  • Right-click empty toolbar area

Open the Customize window and set which toolbar items to display.

  • "3-bar" Firefox menu button > Customize
  • check that "Bookmarks Toolbar items" is on the Bookmarks Toolbar
  • if "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the Customize palette into the Customize window to the Bookmarks Toolbar
  • if missing items are in the Customize palette then drag them back from the Customize window on the toolbar
  • if you do not see an item on a toolbar and in the Customize palette then click the Restore Defaults button to restore the default toolbar setup