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Firefox and AVG dialog box problems

  • 8 replies
  • 4 have this problem
  • 18 views
  • Last reply by FredMcD

I have a weird problem that has just started today. My AVG antiviris program keeps opening dialogue boxes to download what it claims is a cpm.htm file, described as a Firefox HTML file, and coming from cpm.avg.com. The box asks if I want to download the file. I can't shut the wretched things out; if I close one, another one opens up, it's like dealing with the Medusa's head. There doesnt seem to be any support by email for AVG, just a USA phone number (I'm in the UK). Has anyone come across this problem? I'm assuming it's a virus but none of my "tools" have detected anything (SpyBot, Winzip Malware).

I have a weird problem that has just started today. My AVG antiviris program keeps opening dialogue boxes to download what it claims is a cpm.htm file, described as a Firefox HTML file, and coming from cpm.avg.com. The box asks if I want to download the file. I can't shut the wretched things out; if I close one, another one opens up, it's like dealing with the Medusa's head. There doesnt seem to be any support by email for AVG, just a USA phone number (I'm in the UK). Has anyone come across this problem? I'm assuming it's a virus but none of my "tools" have detected anything (SpyBot, Winzip Malware).

Chosen solution

Problem now solved. It was an AVG issue and not Firefox but required remote-control tech support from AVG to kill the problem.

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All Replies (8)

Chosen Solution

Problem now solved. It was an AVG issue and not Firefox but required remote-control tech support from AVG to kill the problem.

Because AVG wants to have an update or kinda gets some of the stuff from their site.

Because AVG wants to have an update or kinda gets some of the stuff from their site.

Security Issue: Update your Flash Player v16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html

Hi Fred yes I know about the Flashplayer thing, there's nothing I can do about it. It refuses to install. That's a question I shall need to put on another forum.

That was useful Fred....I had a file that I'd downloaded specifically from the Adobe website, called Adobe installation helper....didnt do a thing. Your links were a lot better. All sorted now!

In your Bookmarks Manager, create an Abode folder, and put all if the links here. Especially the upgrade links.