Intermittent server refusals on Spectrum

I am providing some further information on the Charter Spectrum POP server email issue. For me the issue is only intermittent, but happens multiple times daily. The server refusal happens at the same polling interval as for my Outlook IMAP account. Thunderbird activity manager will report at the same ten minute polling interval no messages forthe outlook account, while the connnection to mail.twc.com server was refused. After several polling refusals, a connection to the mail.twc.com server will be successful. Because both accounts are successful at least some times, the account settings would appear to be in order, Because the server refusals also occur while I am online suggests it is not related to my internet connection. Therefore I conclude that it must be an intermittent server issue at Charter Spectrum. I welcome other thoughts.

As you discovered, there have been major problems with Spectrum/Charter/TWC/Roadrunner lately. Neither mail.twc.com (TWC's email servers) or mobile.charter.net (Spectrum and Charter's servers) appear to be online right now and may have been down for some time. From what we hear from their users, service has been intermittent for a while but it's gotten worse in the past week or few. It is not specifically a Thunderbird issue - it appears to affect most or all 3rd-party email clients, including Outlook, eMClient, etc. Spectrum's support usually (but not always!) won't admit to any problems, only saying that they only support webmail.

Here's a link to Spectrum's own user forum where you can see many discussions of the situation:

https://community.spectrum.net/categories/email-22

If you have time, you could contact Spectrum for status.