Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After Firefox Quantum videos seem to not play right?

  • 7 respostas
  • 65 have this problem
  • 5 views
  • Last reply by 190318mars

more options

So weights such as YouTube, Netflix, Crackle don't seems to play videos right. On Google Chrome can play YouTube 1080P no problem, 720p60 no problem. But on firefox it can't even play 720p right. It will sometimes just freeze and the audio keeps playing. I have to watch at 480p. Anyone know a fix?

Here is my system specs -- Windows 10: Premium 3GB RAM Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz Graphics: Intel mobile(r) express chipset family

I tried Private browsing and that did not help. I installed a extension called Magic Actions for youtube and that helped a little bit. Not that much tho.

I don't know why Firefox struggles with videos when chrome can play them at 1080P. I did not have this problem before the Quantum update. Thanks! (PS: FIREFOX IS UP-TO-DATE)

So weights such as YouTube, Netflix, Crackle don't seems to play videos right. On Google Chrome can play YouTube 1080P no problem, 720p60 no problem. But on firefox it can't even play 720p right. It will sometimes just freeze and the audio keeps playing. I have to watch at 480p. Anyone know a fix? Here is my system specs -- Windows 10: Premium 3GB RAM Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz Graphics: Intel mobile(r) express chipset family I tried Private browsing and that did not help. I installed a extension called Magic Actions for youtube and that helped a little bit. Not that much tho. I don't know why Firefox struggles with videos when chrome can play them at 1080P. I did not have this problem before the Quantum update. Thanks! (PS: FIREFOX IS UP-TO-DATE)

Chosen solution

Hi @blockgaming. I understand your frustration and will try to help. Looking at your system info, you are running quite an old machine, which must struggle a bit with running some things under Windows 10.

It does not explain why you appear to be able to run your videos without problems using Google Chrome but not Firefox Quantum though. Even so, I recommend that you look at this article:

Fix video and audio problems on Firefox for Windows N editions

Here is an article that might help you tweak performance:

Firefox's performance settings

Please let us know how you get on and if you need additional help.

Ler a resposta no contexto 👍 0

All Replies (7)

more options

What version 32 or 64 bit O/S are W10 Pre are you using? And was this a clean or upgrade install? I can go Yutubbers and have no issues with 1080 or full screen playback. This with FF57.0.1 x64.

more options

Chosen Solution

Hi @blockgaming. I understand your frustration and will try to help. Looking at your system info, you are running quite an old machine, which must struggle a bit with running some things under Windows 10.

It does not explain why you appear to be able to run your videos without problems using Google Chrome but not Firefox Quantum though. Even so, I recommend that you look at this article:

Fix video and audio problems on Firefox for Windows N editions

Here is an article that might help you tweak performance:

Firefox's performance settings

Please let us know how you get on and if you need additional help.

more options

RichardInEngland said

Hi @blockgaming. I understand your frustration and will try to help. Looking at your system info, you are running quite an old machine, which must struggle a bit with running some things under Windows 10. It does not explain why you appear to be able to run your videos without problems using Google Chrome but not Firefox Quantum though. Even so, I recommend that you look at this article: Fix video and audio problems on Firefox for Windows N editions Here is an article that might help you tweak performance: Firefox's performance settings Please let us know how you get on and if you need additional help.

I seems to have fixed it. I went to Settings > Hardware Acceleration and turned it off.

more options

Great news! Thank you for your update.

more options

blockgaming said

RichardInEngland said
Hi @blockgaming. I understand your frustration and will try to help. Looking at your system info, you are running quite an old machine, which must struggle a bit with running some things under Windows 10. It does not explain why you appear to be able to run your videos without problems using Google Chrome but not Firefox Quantum though. Even so, I recommend that you look at this article: Fix video and audio problems on Firefox for Windows N editions Here is an article that might help you tweak performance: Firefox's performance settings Please let us know how you get on and if you need additional help.

I seems to have fixed it. I went to Settings > Hardware Acceleration and turned it off.

I was also having this problem, and turning off Hardware Acceleration fixed this up for me, too! Thanks everybody!

more options

The reason of laggy youtube and vimeo playback on firefox is the e10 (multi process) technology which is for now not compatible with gpu acceleration. When i was using versions earlier than FF57 , the solution was simple , i had just to add an extension not compatible with e10 , then restart firefox , so the browser is obliged to disable the multi process, this way the gpu acceleration works with no problems and youtube/ vimeo playback of 720p and 1080p videos is just perfect. But since FF 57 it's not possible to add these kind of addons to the browser, and there is no option to disable E10 in official firefox releases , that's why the only solution that can works is turning off gpu acceleration (hardware acceleration), which is not a practical if the cpu is not fast enough.

more options

Hello,

I had the same problem since a month as I remember, and I tried a lot of things unsuccessfully until that :

Apparentely firefox is not supporting some internet protocols (doesnt remember the name of it) because of the thing becoming obsolete.

But in the same time some sites continue to use these obsolete protocols so... they "don't work anymore"

This package seems to enables your firefox to continue using some of these old protocols, it's called "Firefox Extended Support Release" , or "Firefox ESR".

https://www.mozilla.org/en-US/firefox/organizations/


It solved the issue of Netflix videos not running for me.


I hope this'll help