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Authentication code never reaches my account

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Our IT specialist at UW-Madison is stumped and suggested I reach out to Firefox. He was helping me troubleshoot why Firefox keeps saying it's sending a code to verify my account, but I never receive the code. He has added the "accounts" email to my contacts and I don't know what else to do or try. Any ideas from the community? I need my bookmarks after upgrading to Windows 11 and can't imagine trying to recreate them all.

Our IT specialist at UW-Madison is stumped and suggested I reach out to Firefox. He was helping me troubleshoot why Firefox keeps saying it's sending a code to verify my account, but I never receive the code. He has added the "accounts" email to my contacts and I don't know what else to do or try. Any ideas from the community? I need my bookmarks after upgrading to Windows 11 and can't imagine trying to recreate them all.

Alle antwurden (5)

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The email account that is registered with Firefox is my university email account and it was my university's tech person who has sifted through all of the advice on the firefox support pages and he recommended that I ask Firefox for further assistance. The email has not been verified which is why I believe I am not getting the code. Seems like a bit of a catch 22. I've been using Firefox for over 5 years now and I didn't know that my account was not verified until my computer got upgraded to Windows 11. Now 5 years of bookmarks are not accessible and I can't just get another university email account.

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At present, I can only use my personal email account to post and therefore, I am using that to troubleshoot. My work email is not verified and will not send a code to my work email. I'm struggling to get my work account verified and access my bookmarks there. Our IT specialist at the university has done all of the "tricks" posted here trying to help with the Firefox associated with my work email. My emails are the same but one ends in .edu and the other is gmail.

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I'm not trying to sync my bookmarks, I'm trying to get into my Firefox account using my wisc.edu email. It refuses to verify or send a code to my account so I can access it.

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Dropa, sorry I didn't address the second part of your message with the links but I did open those links and look at the process for exporting and importing bookmarks but I cannot open my edu Firefox account. There are no bookmarks in the Firefox account associated with my gmail. If I'm missing something or don't follow, I apologize. I'm not an IT professional and am doing the best I can after hearing that our IT department doesn't know why I am unable to get into my edu Firefox account. There are no Firewalls or spam/junk mail blockers, I've added the accounts@firefox email as a contact, etc. I don't know what else to do.