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Can receive e-mail but can't send

Thunderbird Envoyer et recevoir des e-mails
david a répondu
business3
business3

Just installed a new hard drive and windows 11. Installed Thunderbird, which I have used for years. Began receiving e-mail right away. Have tried to send several e-mails but I get an error message saying mail server responded: relay access denied Please check message recipient and try again. The e-mail for the recipient is correct and I have tried to send to others with the same result.

Do not know if it is a windows error, an smtp error or a Thunderbird error. My web host gave me the proper settings for incoming and out going mail. They are the same as I had for windows 10 which worked forever.

Can you help? Thanking you in advance.

Just installed a new hard drive and windows 11. Installed Thunderbird, which I have used for years. Began receiving e-mail right away. Have tried to send several e-mails but I get an error message saying mail server responded: relay access denied Please check message recipient and try again. The e-mail for the recipient is correct and I have tried to send to others with the same result. Do not know if it is a windows error, an smtp error or a Thunderbird error. My web host gave me the proper settings for incoming and out going mail. They are the same as I had for windows 10 which worked forever. Can you help? Thanking you in advance.

Toutes les réponses (3)

david
david
  • Top 10 Contributor

Solution choisie

The relay error often means the sending email address and the SMTP email address do not match.

business3
business3 Auteur de la question

You are correct. I reached out to my host again and they asked me to send a screen shot of the smtp settings and just as I clicked send I noticed the authentication box was empty. I went in and changed it to encrypted and now I can send.

Thank you for your quick response.

david
david
  • Top 10 Contributor

I was glad to assist. :)

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