Hi

What happens when you try to login using Firefox? Is there any error message?

Regardless whether I try to sign in with a passkey or I try to sign in with alternative methods, the following error message is generated: "Something went wrong. We could not sign you in. Try again from a different device."

As stated previously, I have no problem signing in to AOL on the same device (my desktop computer) using any other browser -- only with Firefox do I encounter this issue.

It may be weekend maintenance - I have experienced that myself with other websites.

Do you have any add-ons installed in Firefox?

I hope it's weekend maintenance, although the problem occurred mid-afternoon yesterday (Saturday) following a brief (less than 1 minute) power outage that triggered a computer and router restart. The problem still persists more than 17 hours later.

Re Firefox extensions -- yes, I have two installed: (1) Proton Pass Free Password Manager and (2) Print Friendly & PDF

I'm also now receiving a new message:

"We couldn’t sign you in

Change your browser settings to continue. Try the following:

   Turn off ad blockers
   Enable JavaScript

If you still can’t sign in, try a different device."

FWIW, I couldn't locate ad blockers or Java Script entries in Firefox browser settings

I turned off "Block pop-ups and third-party redirects" and also confirmed that Java Script was enabled, restarted Firefox and tried unsuccessfully to log in to AOL mail again. Same error message is generated:

"Something went wrong

We could not sign you in. Try again from a different device."

What level of enhanced tracking protection do you have set?

It's set on Standard