Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When watching T.V. I get a white screen if I want to got to full screen.

  • 1 reply
  • 6 have this problem
  • 9 views
  • Last reply by TonyE

more options

When I go on Catch up T.V or the BBC i player, I cant expand the scrren to full screen. I can watch in the small format, but when I try to click full screen it goes full screen, but it is just white. I still have sound but just a white screen.

When I go on Catch up T.V or the BBC i player, I cant expand the scrren to full screen. I can watch in the small format, but when I try to click full screen it goes full screen, but it is just white. I still have sound but just a white screen.

All Replies (1)

more options

Recent versions of Flash use hardware acceleration, and this type of problem can be caused by a problem with hardware acceleration. Try turning off the hardware acceleration to see if that helps.

  1. Right-click on any Flash video and choose Settings
  2. Select the Display tab and de-select “Enable hardware acceleration"

For more details on Flash settings see http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html