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Can't bookmark using CTRL-D or from the web browser. Have reset toolbars & settings.

cor-el replied
tips1040

Can't bookmark anything using the "star" in the url bar or CTRL-D. The star changes to a solid yellow star, then reverts back to clear star. Nothing gets bookmarked.

Using Windows XP Service Pack 3

Can't bookmark anything using the "star" in the url bar or CTRL-D. The star changes to a solid yellow star, then reverts back to clear star. Nothing gets bookmarked. Using Windows XP Service Pack 3

All Replies (2)

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems