Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After update wants password to install new helper tool but doesn't accept password

d.fitzpatrick01
d.fitzpatrick01

After the last update on my desktop browser, my password was requested in order to "install a new helper tool." But it isn't accepting my password, even after I double checked what it was. And there's no Change Password link.

Since I can still access the Firefox browser on my iPhone, I thought of I'd change my password there and sync, but the new password isn't accepted either. Once a password isn't accepted, pressing cancel closes the app and it can't be reopened without a Force Quit first.

And 'round and 'round I go. How do I regain access to my desktop browser?

Thanks.

After the last update on my desktop browser, my password was requested in order to "install a new helper tool." But it isn't accepting my password, even after I double checked what it was. And there's no Change Password link. Since I can still access the Firefox browser on my iPhone, I thought of I'd change my password there and sync, but the new password isn't accepted either. Once a password isn't accepted, pressing cancel closes the app and it can't be reopened without a Force Quit first. And 'round and 'round I go. How do I regain access to my desktop browser? Thanks.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Can you attach a screenshot of this password request?

d.fitzpatrick01
d.fitzpatrick01 Question owner

Here it is.

George Kitsoukakis
George Kitsoukakis
  • Top 25 Contributor
  • Moderator

Hi

Is that a Mac? It sounds like you are seeing a macOS system prompt

i think you need to provide the Mac computer's administrator password

looks like Firefox is trying to update its "Updater" service (the helper tool) so it can install the latest browser update.

try with a user with Administrator privileges or Log out and log into the Administrator account of your computer and try again

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.