Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

'Junk' not being removed from 'In Box"

Thunderbird Junk email and spam
david replied
Fred CB
Fred CB

Hello, I am wondering why mail that is 'Junk' and appears in my 'InBox' rightfully marked as such, still shows up, in my "InBox". Why doesn't it immediately get transferred to the 'Junk' Folder, like it use to? Or is there now something that else I have to do, after marking it as 'Junk'? In time past, as soon as I marked an item as 'Junk' it would transfer to the 'Junk' folder immediately. Why does this no longer happen?

Hello, I am wondering why mail that is 'Junk' and appears in my 'InBox' rightfully marked as such, still shows up, in my "InBox". Why doesn't it immediately get transferred to the 'Junk' Folder, like it use to? Or is there now something that else I have to do, after marking it as 'Junk'? In time past, as soon as I marked an item as 'Junk' it would transfer to the 'Junk' folder immediately. Why does this no longer happen?

All Replies (1)

david
david
  • Top 10 Contributor

You might check your account's junk settings and your global junk settings. Moving to the junk folder is an option and it may not be set.