Thunderbird Community Forum

Dell windows 11 computer self destructed and crashed hard. Lost Thunderbird emails but have an Acronis cloud backup. Have purchased a new Dell EBT 2250 computer with windows 11 pro.

QUESTION 1: What are the proper procedures of installing Thunderbird and recovering my past "stuff" which was located at C:\users\My-Username\AppData\Roaming where Thunderbird kept my email data..If I install Thunderbird on the box, it would create that structure to create the Thunderbird data folder.

QUESTION 2: What are the proper procedures in recovering Thunderbird past data before I open it to my email server (Yahoo) where I have directly been maintaining my new emails via browser. I was going to install Thunderbird, then replace the Thunderbird folder under the user/username/AppData/Roaming, but when installing TB forces you to give an email account and P/W to log into your email. I do NOT want to have the email at Yahoo brought down before I can confirm I have restored all my past emails from my backup Thunderbird fold.

Question 3: Is there a way of installing TB in order to get the structure it uses, then overlay the TB structure under my user id?

I didn't want to restore my new Desktop with the OS recovery method because of the completely different hardware that OS would encounter once it tried to come up under a completely different hardware environment.

Thanks to anyone who can help me in what I should do, Floyd Smith

For the life of me I can't understand the options in View>Folders. The folders in my 3 accounts are sorted differently. In all 3 accounts I simply want 4 folders visible: Inbox, Sent, Spam and Trash. I've already tagged them as 'Favorite Folders' Making selections in the - View>Folders is very confusing for me. Why are there 2 Favorite folders in the list??

James

Hi all

I have recently downloaded Mozilla thunderbird, but am having trouble with adding accounts (outlook and gmail). I keep getting the "Authentication failed" error. Have tried other solutions online, like disabling the Account Hub, but nothing changes. I understand that may no longer be a solution. Is there anything else I can try?

Thanks in advance.

When I start Thunderbird, the same message is downloaded each time.

The status bar then reads "Downloading message 2 of 17," except that 17 is now up to 27.

Thunderbird remains in this state. No second message is ever downloaded.

When I close down and restart Thunderbird, it's Groundhog Day all over again.

Trying "Clear Recent History" has no effect on the issue.

I am on Thunderbird 150.0.2 (64-bit) on the release update channel. I'm on a Windows 11 HP Envy Laptop purchased in July 2025.

I have daily tasks that I dismiss every morning. When I open the Tasks tab, all the dismissed tasks are still there. Is there a delete the completed tasks so they don't clutter the task list? The attached image shows my list of dismissed task, all in red.

Hi All,

I have been working with a new service provider to move my domain and Email service for the past week. The domain move wasn’t an issue, but migrating Email has been a major pain. The new service technical staff had numerous issues just accessing the Outlook account, so copying the inbox and folders turned into a nightmare. Then I installed Office 365, just to access Outlook, and create PST files, which I provided to the new service tech staff, to synchronize all folders, but most of the PST files didn’t end up in the new server.

So, in Thunderbird I created an account for the Outlook service, and that synchronized everything, and was ecstatic! I then attempted to change the correctly synchronized Outlook account on Thunderbird, to the new IMAP server, but I can’t figure out how to change from the Microsoft Exchange Mail Server, to the new IMAP server. Since the Email Addresses on both servers will be the same, and only change with the DNS update to point to the new server, I am unable to create an IMAP account on Thunderbird, along side the Outlook account.

I am at a loss as to what I can do at this point. Can anyone help?

For two days I'm having intermittent "hanging" when I'm typing a document or letter in Thunderbird. It has just dont that for the 2nd time in less than 10 minutes. Don't know what's happening but it's very frustrating. Am not having any other computer problems. Am running Windows 11 which is automatically updated by Windows. I think Thunderbird is the most current version too. Help please anyone! It does say "(Not Responding) at the very top of the page.

Greetings, I've been using Thundrbird for many years, and now suddenly it won't open, because of a "Bad Image" error. Is Mozilla Thunderbird still usable on Windows 10? This started happening either yesterday (maybe yesternight) or the day before yesterday.

"--------------------------- thunderbird.exe - Bad Image

C:\Program Files\Mozilla Thunderbird\lgpllibs.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.

OK

Thunderbird

Couldn't load XPCOM.

OK

"

Should I try to reinstall the newest version 150.0.2? I have downloaded it, although I just checked the file version, and it's already updated.

Thank you, Shalom

Recently started getting many more mails than usual. many if not all related to setting up an account at a site from which I had not solicited an account. some included requests to acknowledge charges to my account for purchases I had not made charged to payment accounts I did not have. Some I could not read because they were in languages I did not read. My usual practice is to read and then delete emails that I don't need, but the ones I am receiving are so numerous, reading each and then deleting is impractical. I need some way to delete by categories. I don't understand what is causing the flood of emails but I need to stop it if I can. Hidden in the emails I am getting may be some I need and if I delete by categories I may lose some that I need, but at the same time, it is impractical to read and then delete individual messages. mails Anyone have any idea what caused the flood of what appears to be spurious emails, is it some sort of scam or cyber attack?

Hi, I use thunderbird as both POP and IMAP through gmail. I keep all my emails on my POP thunderbird desktop client. I use IMAP on my thunderbird laptop client, iPhone, iPad via Apple mail when remote, then download the emails to my desktop.

What I want to do is read emails and set them to archive on my IMA laptop, iPhone, iPad. I know Gmail tags the archived emails. How do I stop thunderbird from downloading the archived emails to my POP thunderbird desktop client?

Thanks! Art

I am trying to add an email address to thunderbird it is an outlook email address [edited]@outlook.com I have checked the address and the password and both are correct however thunderbird says that the configuration is incorrect and will not accept it. also I have it open in another browser window will that cause problems ?

I want to install Mozila Email on my Windows 10 Laptop and want not to use the default version 150 but version 142. The support still downloads version 150 when I choose verso 142. What can I do to correct this?

I am using Mail Merge to send messages, and want to have the date in the body of the message change to the date I actually send the email. Or I have a draft email that I eventually send. Is there a field that will insert today's date (to compensate for me forgetting to change the date manually)?

Unable to add personal Hotmail/Outlook.com account via IMAP with OAuth2 Hi, I'm unable to add my personal Microsoft account (@hotmail.com) to Thunderbird via IMAP despite trying every solution I could find. My setup:

Thunderbird (latest version), macOS Sequoia 15.6.1 Account: personal @hotmail.com

What I have tried:

Manual IMAP configuration with both smtp-mail.outlook.com and smtp.outlook.com as outgoing server OAuth2 authentication — the Microsoft login window opens, I successfully log in, but Thunderbird still throws "Unable to log in at server" Enabled cookies for all Microsoft domains (outlook.com, login.live.com, login.microsoftonline.com) in Privacy & Security settings Enabled 2FA on my Microsoft account and generated an App Password, then tried with Normal password authentication — same error Toggled the experimental Account Hub off and on, tried both the new and old account creation flows Restarted Thunderbird multiple times between attempts

What works: My institutional Microsoft 365 account (@hnu.de) connects and syncs perfectly with identical IMAP/OAuth2 settings. The issue appears to be specific to personal Hotmail/Outlook.com accounts. Has anyone successfully connected a personal Hotmail account recently? Any help is appreciated.

I have a new gmail account and I can't figure out how to get Thunderbird to show me messages that come in to that address. I changed some things trying to set up a second account but emails still don't arrive. I am using a desktop computer with the most recently updated Windows 11 and updated Thunderbird too. What am I missing?