Showing questions for topic:

Emails are sending successfully but keep going to spam

I've recently started having an issue where emails sent from my email account are being delivered, but some of them are ending up in the recipient's spam folder. I'm usin… (read more)

I've recently started having an issue where emails sent from my email account are being delivered, but some of them are ending up in the recipient's spam folder.

I'm using Thunderbird and the account itself appears to be working normally. I can send and receive messages without seeing any obvious errors.

I've already checked the SMTP settings, but I'm wondering if this could be related to my domain's email authentication rather than Thunderbird itself.

What should I check for SPF, DKIM, and DMARC, and is there a good way to determine whether the problem is with Thunderbird, the mail server, or the domain's email configuration?

Open

block advertisements in my emails

Block advertisements in my emails, I hate this advertisements they pop up everywhere, when I type subject in my emails instead of to appear the subject contect the gambl… (read more)

Block advertisements in my emails, I hate this advertisements they pop up everywhere, when I type subject in my emails instead of to appear the subject contect the gambling advertisements will pop up it is very frustrating

Open 1

Mail to Gmail Accounts Goes To Spam Folder

My business has two domains. I can send email to a Gmail account holder using the primary domain with no issues. But amy emails from what I call the "secondary" domain … (read more)

My business has two domains. I can send email to a Gmail account holder using the primary domain with no issues. But amy emails from what I call the "secondary" domain below are treated as spam. This occurs with two different email addresses using the secondary domain.

Both domains are hosted with Bluehost. Exhaustive research has revealed the following:

  • Settings in Thunderbird are exactly the same, e.g. ports, security, SSL/TLS, etc. for each domain.
  • There is no subject line or content that could possibly be regarded as spam.
  • MXToolbox indicates that the secondary domain is not on any blacklist.
  • Extended support via Bluehost reveals that SPF, DKIM, and DMARC records are all correct.
  • Email sent to a Gmail account using the CPanel (Roundcube) is not flagged as spam. Only emails sent via Thunderbird are flagged.
  • Emails sent to a Gmail account from the secondary domain using my mobile phone, but still on the same network/IP address, are not flagged as spam.
  • If I first send an email to one of the secondary domain emails FROM Gmail, then reply to it, the reply is not flagged as spam.

After many hours of head scratching (and later, head banging), I am pretty much at my wit's end with this problem. I'm an electronic engineer but this one is definitely out of my wheelhouse. Any help would most certainly be appreciated!

Thanks in advance, Don

Open 16 60

How do I get the emails Thunderbird marks as spam to be moved to the Spam folder without me doing anything. I have thousands of emails now most marked as spam but I have to go in and move them one by freaking one!

1) How do I get the emails Thunderbird marks as spam to be moved to the Spam folder without me doing anything. I have thousands of emails now most marked as spam but I … (read more)

1) How do I get the emails Thunderbird marks as spam to be moved to the Spam folder without me doing anything. I have thousands of emails now most marked as spam but I have to go in and move them one by freaking one!

2) Also you freaking filter system doesn't work worth a crap! I have created filters for instance: for any emails that have @cypress.com in the From part of the message to be moved to a folder under my inbox named Cypress. I have run it many times and actually none of the filters I've created work? They are very simple to understand and I am doing them correctly as far as I can tell but they don't work. I have created at least a dozen filters and the only emails moved are ones I moved manually myself.

And this training crap you have I don't know what you think it should take a computer to learn to move something to a folder. It's not like a child that has to be taught how to spell. You tell it if it has this in whichever field you've selected then it should move it. Not have to be taught? Not a bright idea in my opinion. It's why AI isn't very smart at least what they release to general users. Anyway I digress.

If you can help me with the above issues in the above paragraphs 1 & 3 I would greatly appreciate it.

Open 2 1

Why are some scam messages encrypted when viewing the source code

I have been using Thunderbird since its inception. I have noticed a pattern recently where more spam and phishing messages present encryption when I "view source". No… (read more)

I have been using Thunderbird since its inception. I have noticed a pattern recently where more spam and phishing messages present encryption when I "view source". Normally, the text is visible.

Just curious regarding their technique, how that works and whether it can be resolved.

I can send you a copy of the message if you are interested. It is the classic DocuSign scam.

Open 5

Thunderbird moves messages back into junk after you mark them as "not junk."

Some good E-mails got moved into junk, so I right-clicked them and marked them as "not junk." Seconds later, they reappeared in the Junk folder. Also, Thunderbird continu… (read more)

Some good E-mails got moved into junk, so I right-clicked them and marked them as "not junk." Seconds later, they reappeared in the Junk folder.

Also, Thunderbird continues to classify messages from the same sender and even the same thread as junk. I read the doc here: https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_tell-thunderbird-what-is-not-junk

and the behavior is not consistent with what's described, or what anyone would expect.

Is this a known bug?

Thanks!

Open 3

Reply-To filter doesn't work

I am using thunderbird client on arch linux. I am trying to filter by adding "Reply-To" as a filter. If i look into the source of the email i am trying to filter (i get l… (read more)

I am using thunderbird client on arch linux. I am trying to filter by adding "Reply-To" as a filter. If i look into the source of the email i am trying to filter (i get like 100s of spam messages and only the Reply To seems to be from the same domain in the end) the Reply-To appears in there.

Any idea how to fix that? The other rules work fine, this one only seems to not work

Open 1

Issue in Wordpress Regarding Contact Forms Not Being Sent to Our Designated Email

Hello, In our WordPress website, we have a page dedicated to our contact form. I have it connected to the email I have in Thunderbird so I can receive the forms; however,… (read more)

Hello, In our WordPress website, we have a page dedicated to our contact form. I have it connected to the email I have in Thunderbird so I can receive the forms; however, I keep getting the error of:

Mailer: Other SMTP SMTP Error: data not accepted. SMTP server error: DATA END command failed. Detail: Your message has been rejected because you have been detected sending high likelihood spam.

I saw online that I have to contact Thunderbird to resolve this issue since they are the SMTP provider. Please let me know what I should do.

(Note: I am not a coder so if I need to do any coding, please specify where I have to go and what to click)

Thank you

Open 2 50

Spam filtering/Junk mail controls with unified folders working again

This post is to inform others that release 153.1.0esr finally fixed this previously unresolved issue with spam filters in unified folder mode for me. Up to 140.14.0esr th… (read more)

This post is to inform others that release 153.1.0esr finally fixed this previously unresolved issue with spam filters in unified folder mode for me. Up to 140.14.0esr the problem persisted.

I cannot see any other relevant variables in my setup that would have changed concurrently so I am assuming a now fixed underlying software bug as the cause.

Open 1

迷惑マーク(S)とスターマーク(S)が同じショートカットキー

After first pressing "Mark" (K), the shortcut keys for "Mark as Junk" (S) and "Star" (S) are the same. Previously, the shortcut key for "Mark as Junk" was (J). Please mak… (read more)

After first pressing "Mark" (K), the shortcut keys for "Mark as Junk" (S) and "Star" (S) are the same. Previously, the shortcut key for "Mark as Junk" was (J). Please make the necessary corrections.

最初に「マークを付ける」(K)を押してから、「迷惑マークを付ける」(S)と「スターを付ける」(S)のショートカットキーが同じです。 以前は迷惑マークのショートカットキーは(J)でした。

修正願います。

Open 1

I need help blocking emails that norton says have viruses

Some time ago I went tinto exceptions and put in some unwanted email addys and they were blocked. I am getting unwanted emails tried the same thing, but they are still c… (read more)

Some time ago I went tinto exceptions and put in some unwanted email addys and they were blocked. I am getting unwanted emails tried the same thing, but they are still coming through. Here are some of the emails; contact@news.comoundeesgtream.com contact@news.musteraliteinfo.com

Can you tell me how to block these from showing up in my email account? John @ redacted@outlook.com

Open 1

Yahoo IMAP Mailbox Reserved Loop: Bulk folder stuck inside Trash

Hello Thunderbird Support, I am experiencing a severe IMAP folder synchronization loop with my Yahoo Mail account ([redacted]@yahoo.fr) inside Thunderbird. Yahoo Support … (read more)

Hello Thunderbird Support, I am experiencing a severe IMAP folder synchronization loop with my Yahoo Mail account ([redacted]@yahoo.fr) inside Thunderbird. Yahoo Support claims the issue is caused by Thunderbird's folder mapping, so I am reaching out to you for a solution.

    1. The Problem:

The system-protected folder "Bulk" (Spam) has somehow been moved or mapped as a subfolder inside the "Trash" folder.

  • In the Yahoo Mail Web UI (Chrome), the subfolder is invisible, but the Trash directory shows an arrow (^) indicating a child folder exists.
  • In Thunderbird, the Bulk folder is clearly visible inside the Trash folder, marked with the flame (Junk) icon.
    1. What goes wrong:

When I delete spam messages via Thunderbird, they get trapped inside this nested Trash/Bulk directory. If I try to delete or empty it, the emails disappear but the folder itself cannot be removed.

    1. Steps tried so far that failed:

1. Attempting to delete or rename the Bulk folder inside Trash gives the server error: [CANNOT] DELETE failed - Mailbox is reserved. 2. Using Shift + Delete on the folder is rejected by the Yahoo server. 3. Unsubscribing from the folder via "Advanced IMAP settings" -> "Show only subscribed folders" fails; Thunderbird re-downloads the structure on the next sync. 4. I have completely deleted my old Thunderbird profile folder and created a brand new one using thunderbird.exe -P. Upon adding the Yahoo account via OAuth2, Thunderbird immediately pulled the same broken Trash/Bulk structure from the server again.

Since Yahoo refuses to help and claims Thunderbird caused this mapping loop, is there a hidden config setting (about:config) or a database override in Thunderbird that can force the server to release or move this reserved folder back to the root directory? Thank you for your assistance.

Solved 8

On version 154.0, all of my incoming emails are going into the spam folder.

Using version 154.0, all of my incming emails are going into my spam folder and my inbox is completely empty. I have turned off the spam assassin filter and the adaptive … (read more)

Using version 154.0, all of my incming emails are going into my spam folder and my inbox is completely empty. I have turned off the spam assassin filter and the adaptive spam filter, but the problem persists. If I move a message from the spam folder to the inbox, it goes back to the spam folder within 3 seconds. I know that this is a Thunderbird issue because I uninstalled it and used my browser to access my email from my provider (runbox.com) and my inbox functioned correctly then. After I reinstalled Thunderbird, it somehow retained all of my settings and the problem persists. Is there a way to fix this?

Open 1

Mail marked as "Not Junk" is returned repeatedly from the Inbox to the Spam Folder

I always train the junk filter by marking mails that are erroneously sent to the spam folder as "Not Junk". They are transferred back to the Inbox as one would expect, bu… (read more)

I always train the junk filter by marking mails that are erroneously sent to the spam folder as "Not Junk". They are transferred back to the Inbox as one would expect, but after a few minutes some (not all, but most) are again moved from the Inbox to the Spam folder. This happens repeatedly every time I mark these legitimate mails from addresses that should not arouse suspicion anyway, such as theguardian.com (an address that is in my address book, so should be whitelisted anyway) or Arri.com, just to name two current examples. Why is Thunderbird overriding my "Not Junk" flag? How can I train the junk filter if Thunderbird ignores this? Is there something in the Settings I'm missing?

Open

Can I use Wildcard Characters in Spam Filtering?

I'm getting Spam Emails from about 10 regular Spam Accounts and I wish to Universally Block them by adding Them to my Filtering Lists. I'm using the * Character as a Univ… (read more)

I'm getting Spam Emails from about 10 regular Spam Accounts and I wish to Universally Block them by adding Them to my Filtering Lists. I'm using the * Character as a Universal Place Holder for the *@*.com, *@blah.blah.ca or com. The Filter works one Time then stops working for any fresh Spam. In other words, the Filter doesn't Filter any new Spam from these Addresses. Why?

Open 2