Firefox keeps crashing on Windows 10
I use Firefox from the early versions, mainly on Linux, never had big problems. For a few months I have been using Windows for work purposes, everything ok (more or less), except for Firefox, it crashes, and it crashes often too, also in Safe Mode.
I have the latest version of Firefox and the latest version of Windows 10. All software is updated, as well as drivers. I checked that there are no viruses, spyware or RAM errors.
This is the list of submitted crash reports: bp-ceb36099-bead-4aad-989d-da2bc0200906 bp-dbf421b7-2bc3-4149-a44c-947180200906 bp-70f3b3b6-ca60-473d-80fa-0bf030200906 bp-33bd2706-178e-4d79-901d-267a30200906 bp-d6d36f12-c70f-4fba-95e6-a98dd0200906 bp-704cd16a-871a-4913-8057-cee910200906 bp-d87dcab0-d25f-4b3e-9e3e-4eaac0200906 bp-152fa759-e41f-4217-b0ed-d887d0200906 bp-0d6ddc78-2867-4818-b662-36f490200906 bp-7108683b-d576-4e6a-a0a4-a78f20200906 bp-8dcbed1b-d570-4546-9b58-b91a80200906 bp-2a6e2800-c426-4eb7-bd5e-1aa590200906 bp-4db02839-9ef8-4323-a4c6-b609c0200906 bp-4a209a77-1050-4215-a191-343330200906 bp-0b77216d-9a29-4c50-ba2b-1183a0200906 bp-5b9256d7-9b93-477d-b391-fa93f0200906 bp-8eaa0cff-056a-49f1-8888-f5e960200906 bp-a91e7a0f-818a-4fd6-8b5b-35abb0200906 bp-43fe6b35-4892-49e4-a30d-d07b60200906 bp-b5c7fce1-d1d7-425d-beed-329ff0200906 bp-85845bf5-c766-483b-877d-4d0b70200906 bp-28e946bb-0f78-4dd7-9269-7c3790200903
I need your help, thank you in advance.
Modified by francescolonardo
All Replies (7)
I ask a moderator to delete this message, Thank you.
Modified by francescolonardo
Product Firefox Release Channel release Version 80.0.1 Build ID 20200831163820 (2020-08-31) Buildhub data OS Windows 10 OS Version 10.0.19041
Thu, 03 Sep 2020 16:51:49 GMT bp-dbf421b7-2bc3-4149-a44c-947180200906 Signature: IPCError-content | RecvNotifyVisited
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Content child abort due to IPC error)
Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++++++++++++++ Thu, 03 Sep 2020 17:09:33 GMT bp-70f3b3b6-ca60-473d-80fa-0bf030200906 Signature: core::ptr::drop_in_place<T> | core::ptr::drop_in_place<T> | webrender::render_backend::RenderBackend::process_transaction
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++ Fri, 04 Sep 2020 07:55:21 GMT bp-33bd2706-178e-4d79-901d-267a30200906 Signature: style::rule_tree::core::RuleNode::drop_without_free_list | style::rule_tree::core::RuleTree::gc
MOZ_CRASH Reason (Sanitized) : called `Option::unwrap()` on a `None` value
Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++ Thu, 03 Sep 2020 21:36:19 GMT bp-d6d36f12-c70f-4fba-95e6-a98dd0200906 Signature: core::option::expect_failed | std::collections::hash::map::{{impl}}::index<T> | webrender::clip::ClipChainBuilder::add_new_clips_to_chain
MOZ_CRASH Reason (Sanitized) : no entry found for key
Crash Reason EXCEPTION_BREAKPOINT
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
MemTest LAST UPDATED : 12/04/2020
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
If you use a fixed size for the page file then try the former and let Windows handle the page file.
Modified by FredMcD
Hi FredMcD, thanks for the reply. I checked for errors in RAM with the recommended tool (memtest86+), and nothing. And yes, I had by default that Windows handled the page file. So unfortunately I have not solved, Firefox keep crashing.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
If Firefox crashes, please post the report number.
FredMcD said
Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? If Firefox crashes, please post the report number.
Yes, as I said (in the first post) I tried everything but it keeps crashing. And today I tried Thunderbird and...it crashes too.
Thunderbird crash reports: bp-c67eeebb-b859-4ce4-b098-159140200917 bp-896dc4e4-e6e3-4847-a17a-6eaac0200917 bp-6c626ceb-9775-43a6-95d6-8227b0200917 bp-261dd9f6-8d9f-4ad0-92fb-e4ad40200917 bp-7a57a536-39b5-4917-a466-b96290200917 bp-2b327307-1ec6-40f1-9d64-4904a0200917 bp-e126fcbd-2293-44f2-838d-232c40200917
Update BitDefender. If the problem continues, disable it.