Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox uses a wrong account for my passwords that I cannot change

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by McCoy

more options

When I want to see the passwords Firefox has stored I have to log in with my account. I made an account with the email adress I normally use (address 1). But that is not the account / email address that I have to fill when I want to see the password. It is a MS email address I had to make for MS but never use (address 2). I cannot change or remove that address (2) as it does not show when I go to Account settings. Then just the account with the address 1 shows. Any tip how to deal with that?

When I want to see the passwords Firefox has stored I have to log in with my account. I made an account with the email adress I normally use (address 1). But that is not the account / email address that I have to fill when I want to see the password. It is a MS email address I had to make for MS but never use (address 2). I cannot change or remove that address (2) as it does not show when I go to Account settings. Then just the account with the address 1 shows. Any tip how to deal with that?

All Replies (1)

more options

Hello   Ireneinfirefox,

Would you please take a look at this article   (it will explain what is happening):

https://support.mozilla.org/en-US/kb/lockwise-password-authentication-prompt

- - - - - - - - - - - - - - - - - - -

In case you want to disable this feature :

Type in the address bar   about:config   and press Enter.
(ignore the warning)

Type in the search bar and look for the preference :

signon.management.page.os-auth.enabled

Change its value to   false.

Then close and restart Firefox.

(this preference may be removed sometime in the near future )