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Solved Archived

netflix doesn't play videos anymore

Vhalyr replied
Vhalyr

Hello, i just installed firefox on my new pc and i cannot seem to be able to play netflix videos. The error code i am getting is F7701-1003 , stating that it appears to be a problem that avoids firefox from playing the video. I have the drm option enabled. How to fix this?

Thanks for the help.

Hello, i just installed firefox on my new pc and i cannot seem to be able to play netflix videos. The error code i am getting is F7701-1003 , stating that it appears to be a problem that avoids firefox from playing the video. I have the drm option enabled. How to fix this? Thanks for the help.

All Replies (3)

Please check out Netflix's troubleshooting tips for this error. https://help.netflix.com/en/node/32661

Chosen Solution

I uninstalled then reinstalled firefox and the problem fixed itself.

A corrupt download perhaps?

Edit: double post

Modified by Vhalyr