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YouTube doesn't work on Firefox

  • 1 reply
  • 2 have this problem
  • 20 views
  • Last reply by Andrew

willhardy
willhardy
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YouTube doesn't work properly on Firefox. Videos are extremely choppy and glitchy. The audio is fine, it's just the video. Firefox is the only browser affected by this. I'm using the most up-to-date versions of Firefox and Flash. When I force YT to use HTML5, it's the same. When I disable Flash, it's the same. I've looked for other solutions to this issue but none of them have worked. YT works absolutely fine on other browsers, just not on YT. It's not my computer that has the issue.

YouTube doesn't work properly on Firefox. Videos are extremely choppy and glitchy. The audio is fine, it's just the video. Firefox is the only browser affected by this. I'm using the most up-to-date versions of Firefox and Flash. When I force YT to use HTML5, it's the same. When I disable Flash, it's the same. I've looked for other solutions to this issue but none of them have worked. YT works absolutely fine on other browsers, just not on YT. It's not my computer that has the issue.

All Replies (1)

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.