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Problems with Firefox account recovery key

GerardoPcp04 replied
SuMo Bot

I forgot the Firefox account password and I don't find the page where I can restart the information providing the account recovery key, as indicated in the following website.

https://support.mozilla.org/es/kb/reset-your-firefox-account-password-recovery-keys

When I select 'Forgot your password', it sends me an email to reset the password losing the previous data.

I forgot the Firefox account password and I don't find the page where I can restart the information providing the account recovery key, as indicated in the following website. https://support.mozilla.org/es/kb/reset-your-firefox-account-password-recovery-keys When I select 'Forgot your password', it sends me an email to reset the password losing the previous data.

Todas las respuestas (1)

Hola, Este es el foro de ayuda en español, la pagina es la misma que se usa para el login: https://accounts.firefox.com/signin

Si se ha resuelto la consulta agradeceríamos marcar como solucionada para que sirva a otros usuarios. ¡Gracias!

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