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Need help reverting to Firefox 108. I can install it no problem, but don't understand how to get all my settings back that 109 removed.

Firefox 109 is horrible and I am trying to revert to 108. I have the "Old Firefox Data" file, but have no idea how to get ALL that info back into 108. I am so very upse… (read more)

Firefox 109 is horrible and I am trying to revert to 108. I have the "Old Firefox Data" file, but have no idea how to get ALL that info back into 108. I am so very upset and frustrated right now! So much wasted time. I cannot believe Mozilla did this to us with no warning!!!!!!!! I have seen some articles on how to get the info back, but I don't really understand them. I am relatively computer-savvy, but I definitely do not understand how all this works. Some "Firefox for Dummies" at this point would be greatly appreciated. I am on a PC using Windows 10 professional 64-bit with automatic updates so it's current.

Asked by ElegalEyes 2 hours ago

Last reply by ElegalEyes 10 minutes ago

No Prompts for Microphone permission

Hello, when I'm on a website that could use my microphone or camera, I am not getting the prompt to ask for permission to use them. I have tried manualy giving the websit… (read more)

Hello, when I'm on a website that could use my microphone or camera, I am not getting the prompt to ask for permission to use them. I have tried manualy giving the website permission in CTRL-I website settings. But that did not fix it. I have tried the same websites in google chrome, and my mic works then.

Asked by hendleyjon 2 hours ago

Last reply by jonzn4SUSE 26 minutes ago

Ad income for FireFox

Regarding the sponsored ads in the new tab screen, the help link states, "Mozilla is paid when users click on sponsored shortcuts." I just wanted to know if Mozilla is p… (read more)

Regarding the sponsored ads in the new tab screen, the help link states, "Mozilla is paid when users click on sponsored shortcuts."

I just wanted to know if Mozilla is paid for each click or for each unique click. If I click it 100 times on the same computer, does Mozilla get more income than if I were to only click it once?

Asked by Bard 3 hours ago

Last reply by Bard 1 hour ago

favicon not appearing in bookmark, but is visible on tab and when dragging to bookmark bar

I am experimenting with changing from Microsoft Edge to Firefox. However, a couple of bookmarks that have favicons in Microsoft Edge do not appear to work in Firefox. Att… (read more)

I am experimenting with changing from Microsoft Edge to Firefox. However, a couple of bookmarks that have favicons in Microsoft Edge do not appear to work in Firefox. Attached is a .gif showing me trying to add https://app.powerbi.com to the bookmark bar. You can see that there is an icon on the tab, along with an icon that appears when trying to drag to the bookmark bar. However, when it gets to the bookmark bar, it goes back to the default icon and does not show the actual favicon. The same thing happens when trying to add https://vscode.dev. However, both of those sites have favicon images in the bookmark bar on Microsoft Edge.

Any ideas on how to get the favicon to appear would be greatly appreciated. I understand that it may seem a pretty trivial thing, but I do a lot of screen recordings for my work, and want all of the icons on the bar to appear.

Asked by Steve Wolfe 14 hours ago

Last reply by Terry 1 hour ago

Cannot access gmail on desktop but can on laptop/tablet

Haven't been able to access Gmail from Firefox on my desktop. It says"temporary error" It has been like this for 8 hours. I can access it using Microsoft edge browser on … (read more)

Haven't been able to access Gmail from Firefox on my desktop. It says"temporary error" It has been like this for 8 hours. I can access it using Microsoft edge browser on desktop and i can access gmail on my laptop with firefox. i deleted duck duck go from firefox on desktop. I cleared the cache and cleared the cookies but still problem. It says on gmail technical info: Numeric code 4. i have Firefox version 109.0. it works fine with everything else


the only other thing i can think of is to delete Firefox and reinstall it?

Jan Schindler [email and phone# removed from public forum]

Asked by jansch135 1 day ago

Last reply by jsch54 7 hours ago

tabs and troubleshooting

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF … (read more)

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF internal task-manager? I'm not a programmer so trying to make sense out of what I read, I hate to say but I have no clue :( what im reading most of the time. And when im trying to track it down to a particular tab it is impossible! As far as I can tell, it doesn't even show most of my tabs. Its bad enough when the 2 task-managers show different info. Amazon Prime Video website has major issues, memory (like taking up GB's of memory) and freezing while it sorts out the memory, upto several minutes if FF doesn't crash. If I close the tab with most memory sometimes it closes the Prime tab and FF goes on, other times I don't know what it closes and the whole browser shuts down. I run Nightly and is kept up to date.

Asked by starsaa 10 hours ago

Last reply by Terry 1 hour ago

I can't sign in

Hello I can't sign in to my account. My Main account is signed under [removed email from public]. I live in Iran. During the protest, IRGC (which is called as a terrorist… (read more)

Hello I can't sign in to my account. My Main account is signed under [removed email from public]. I live in Iran. During the protest, IRGC (which is called as a terrorist group) has been captured me and confiscate my cellphone. All of my personal data was on my Google authentication app and notes . I can prove that I am Nabi kazemi, the owner of data via passport or any thing. whould you please help me for that Thanks for consideration.

Asked by navidkaazemi 7 hours ago

Last reply by Dropa 6 hours ago

my bookmarks are cleaned

hi my email: [email removed from public] i transfered firfox open tabs( i have android phone) from my phone to pc firefox 3 months ago. i collected them a long time a… (read more)

hi my email: [email removed from public] i transfered firfox open tabs( i have android phone) from my phone to pc firefox 3 months ago. i collected them a long time and saved them in a folder with name mobile bookmark in my pc and then i cleaned all firefox data on my phone to speed up it . today i referred to see the bookmarks in my pc, the folder - mobile bookmark- was there but was empty. i searched net and read some suggestion as yours : https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update but i can not see my bookmark . how can i do now? do you have any suggestion?

Asked by goy123t 15 hours ago

Last reply by Dropa 10 hours ago

firefox html overriding adobe pdf files

Without my doing anything, firefox has decided to download pdf files in its own html. I have changed the default to adobe rather than ask. When I open the downloaded fi… (read more)

Without my doing anything, firefox has decided to download pdf files in its own html. I have changed the default to adobe rather than ask. When I open the downloaded file in adobe it comes down as an adobe file, I tell it to save as an adobe pdf, but it appears in file manager and then opens in firefox html. Worse, it, whatever it is, has gone into file manager and changed adobe pdf files, some of which have been sitting on my hard drive for some years, into firefox html files. How do I rectify this please?

Asked by jane81295 5 months ago

Last reply by crl4242 2 hours ago

New update has broken overflow menu and bookmarks bar

So this crazy new update has broken my Firefox in these ways: 1. All my bookmarks on my bookmarks bar have been deleted. 2. I can't drag any new links to the bookmarks ba… (read more)

So this crazy new update has broken my Firefox in these ways:

1. All my bookmarks on my bookmarks bar have been deleted. 2. I can't drag any new links to the bookmarks bar 3. Overflow menu for apps is empty and will only let me drag Firefox defaults to it such as settings. Dragging apps to it is impossible. It "is" possible to pin items by using the Chrome puzzle piece..

Firefox: 109.0 OS: Windows 10 Pro

Using troubleshooting mode has no effect.

Asked by RedXIII 14 hours ago

Last reply by ElegalEyes 2 hours ago

Firefox 109 is a DISASTER!!!

I just updated Firefox to version 109. Every single thing that I liked about Firefox is now GONE. Options are GONE. Customizing the toolbar - GONE. Adding toolbars - … (read more)

I just updated Firefox to version 109. Every single thing that I liked about Firefox is now GONE. Options are GONE. Customizing the toolbar - GONE. Adding toolbars - GONE!!! It lost my open tabs. It won't show the LastPass icon in the toolbar like it used to, so I have to hunt for it now. All my toolbar settings - GONE!

Mozilla - you really should WARN people BEFORE they update that the update is a major overhaul. Why would you just make yourself another Chrome? If I wanted to use Chrome, I would (and I probably will now), but I prefer Firefox - at least I DID prefer Firefox before this update. I do not understand why you completely RUINED Firefox! This update is horrible and I have now lost a full day at work trying to FIX this clusterf**k of a browser mess that you have made for me! For the life of me I do not understand why you took away the ability for the user to make Firefox more user-friendly. Before, I could choose to customize if I wanted to, or not to customize. Now I have no choice and am stuck with the way YOU want it. Well, I don't like the way you want it! I liked it the way I had it customized! I am so stinking furious with you right now! I will be reverting to the prior version and will then search for a new browser. I am really sick of companies taking away things that make their products better. Congratulations, Firefox - you are now Chrome's Clone.

Asked by ElegalEyes 3 hours ago

The Sync does not seem to be syncing my windows firefox with android ff browser.

The firefox Sync does not seem to be syncing my windows firefox tabs with android ff browser or vice versa. The pc browser just says "Sit tight while your tabs sync. It’l… (read more)

The firefox Sync does not seem to be syncing my windows firefox tabs with android ff browser or vice versa. The pc browser just says "Sit tight while your tabs sync. It’ll be just a moment." on the top left but its been like 15 mins and its not working. and my android ff browser says "you dont have any tabs pen in FF on other devices". Please need help. Thanks

Asked by simonnattg 3 hours ago

Last reply by cor-el 3 hours ago

Hide the extensions indicator in the search bar.

Ok so let's start this, I was just gonna use the extension called tabliss on firefox to make the new tab thing look better but now it constantly says in the search bar, E… (read more)

Ok so let's start this, I was just gonna use the extension called tabliss on firefox to make the new tab thing look better but now it constantly says in the search bar, Extension and permission then the url.

Is there any way to remove this?

Ps: Check the image uploaded to understand what the problem is.

Asked by IXDYX 11 hours ago

Last reply by cor-el 3 hours ago

Yahoo mail keeps closing in firefox browser

My yahoo mail keeps closing when I am on firefox which is the browser I use all the time. I have to keep reopening it many time in a day. I am on a pc with windows 10 … (read more)

My yahoo mail keeps closing when I am on firefox which is the browser I use all the time. I have to keep reopening it many time in a day. I am on a pc with windows 10

Asked by corinneconnor 6 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Firefox linked my work gmail and my personal one, now my personal one is under an administator

As the subject says, I logged into my work gmail on my personal laptop, and since then my personal gmail (as well as every other gmail I used on this laptop BEFORE loggin… (read more)

As the subject says, I logged into my work gmail on my personal laptop, and since then my personal gmail (as well as every other gmail I used on this laptop BEFORE logging into my work one) is now under this Administrator, on all devices. I've contacted the IT department and they said they only had my work gmail under their system. More digging around and I found it to be a cookies issue, as Google Chrome (even after logging in and out of all my gmails personal and work) was absolutely fine and so was Microsoft edge.

No matter how many times I fresh install, clear cookies, or change settings in Firefox, my personal gmail is still locked under restricted mode. Linked below is proof that Google doesn't recognize my account under restriced mode, yet Youtube still says I'm being managed.

I would like my google accounts back, and if I have to wipe all my Firefox data and abandon it, I will. I just don't want to use another browser

Asked by newlak778 7 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

extensions not working after browser update?

I have ad block, popup blocker and youtube enhancer extensions installed, but either they are breaking youtube, and other video sites I use or they've been disabled. I've… (read more)

I have ad block, popup blocker and youtube enhancer extensions installed, but either they are breaking youtube, and other video sites I use or they've been disabled. I've had to disable the adblockers just to be able to watch youtube. They work on the video after it starts if I re-enable them, but not on the annoying ads outside the video. But the popup blocker just keeps getting disabled no matter how many times I re-enable it. Is there anything I can do to fix this?

Asked by shadowborn 5 hours ago

Last reply by Dropa 3 hours ago

Download .mov file

I'm searching for a method to download video files that are formatted as a .mov files without changing the file format. Firefox browser 109.0 running on a Windows 10 PC … (read more)

I'm searching for a method to download video files that are formatted as a .mov files without changing the file format. Firefox browser 109.0 running on a Windows 10 PC modifies the files from .mov to .mp4 when saving the files on the PC from a cloud file storage website. Other browsers such as Google Chrome and Microsoft Edge handle the file download without changing the file extension from .mov to .mp4. How to I alter the settings within FireFox to maintain the original .mov file extension?

Asked by brionlap 4 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago