i ve been locked out of my account

hello,last night some polish guy hacked my steam,ubisoft,facebook and google account,i managed to get everything back except mozzila, i get a error that im locked out of … (read more)

hello,last night some polish guy hacked my steam,ubisoft,facebook and google account,i managed to get everything back except mozzila, i get a error that im locked out of the account due to security reasons

Asked by Levi 2 weeks ago

Last reply by Kiki 1 week ago

Pop up window that says I'm using older version of firefox

I am repeatedly getting this pop up window after starting my computer and selecting the Firefox icon in the toolbar to start the browser. When using the Firefox browser … (read more)

I am repeatedly getting this pop up window after starting my computer and selecting the Firefox icon in the toolbar to start the browser. When using the Firefox browser I always update Firefox when prompted, so it should be the latest version, unlike what it states in the popup window. If I want to use the browser, I have to sign in to the browser and sync my data and I have to re load all my tabs from my history. It is time consuming to the point where my colleagues who were using Firefox have uninstalled Firefox and are now using a different browser. I could do the same...but I want a solution. I'm using Windows 11.

Asked by Bugdriver 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Recent update [139] changed the size of text of bookmarks in folders in the bookmark toolbar

Updated recently from (I believe) 138.04 to 139.0.1, and immediately noticed that the size of font (and icons) had changed in the folders I have in the bookmark toolbar, … (read more)

Updated recently from (I believe) 138.04 to 139.0.1, and immediately noticed that the size of font (and icons) had changed in the folders I have in the bookmark toolbar, that is they are much smaller and thus also less space between. Why this, and is it possible to change the size, without changing something else?

It's possible that many don't have folders in the toolbar and thus don't notice, but I have 2-3 apart from bookmarks.

I remember a change many versions ago that increased the space between entries in the bookmark menu, and also in the bookmark toolbar folders. That was too much and I found a setting [in config] that could be changed to decrease the space back then. (I haven't looked for that solution now, probably have some doc somewhere, and won't bother searching since this is different. Same with this case; I did some quick initial search but found next to nothing and older. BTW, this is one of the downsides of changes like these and similar; the day you have too move to another OS version, i.e. reinstall everything you also have to keep documentation of all these little changes, apart from all the other things you'll have to export or save.)

Asked by atria 3 weeks ago

Last reply by Jack 5 days ago

Recently Bookmarked List

I do not want "recently bookmarked" to appear with my Bookmarks. How can I remove it? Right-clicking and changing the "browser.bookmarks.showRecentlyBookmarked" preferenc… (read more)

I do not want "recently bookmarked" to appear with my Bookmarks. How can I remove it? Right-clicking and changing the "browser.bookmarks.showRecentlyBookmarked" preference no longer work.

Asked by BOB 2 weeks ago

Last reply by Agent virtuel 2 weeks ago

Cannot change my email address

I cannot change my email address to my new email address. When I try to follow the primary email change procedure, after entering my new address, I receive a message: "t… (read more)

I cannot change my email address to my new email address.

When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists."

My new email address is: [edited] @gmail.com My old email address is [edited] @aol.com

I no longer have access to my old email address [edited] @aol.com which changed years ago.

I have never had any identity confusion with my current gmail address, [edited] @gmail.com

This situation may have happened from my previous attempts to update my primary email address. Could you send me a verification code to [edited] @gmail.com so that I can resolve this situation?

Thank you.

David Durand cell [edited phone# and email from public community support forum]

Asked by davedurand 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Why did multiple tabs just randomly disappear from my main window?

I ran into a glitch in another program, and as part of trying to fix it I rebooted my computer. On doing so, I find that the VAST majority of the tabs I had open in my m… (read more)

I ran into a glitch in another program, and as part of trying to fix it I rebooted my computer. On doing so, I find that the VAST majority of the tabs I had open in my main browsing window have disappeared - some of them out of tab groups I'd created to avoid losing the tabs in question. Neither tab history nor browser history show the missing tabs.

What gives?! Is there any way to restore the window as I had it, say, yesterday?

Asked by hobbitguy1420 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

I cannot import my firefox bookmarks from my macbook pro 2021 to my macbook pro 2024

Hi, I cannot import my Firefox bookmarks from my macbook pro 2021 to my macbook pro 2024. When I select "import data", only Safari show up, not Firefox, which has been … (read more)

Hi, I cannot import my Firefox bookmarks from my macbook pro 2021 to my macbook pro 2024. When I select "import data", only Safari show up, not Firefox, which has been my default browser for many years. Please help me, thanks, cindi

Asked by Cindi Lamb Wiley 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

restore last session

After accidentally closing firefox I could not restore my last session after going to. history because the restotre tab was not there. Only recently closed tabs and rece… (read more)

After accidentally closing firefox I could not restore my last session after going to. history because the restotre tab was not there. Only recently closed tabs and recently closed windows and search history was there. I also had the box sent in setting to restore last session but it did not do that either. Am I missing something. Sorting through all the history would take quite a bit of time. I am on a macbook with sequoia ios.

Thanks

Asked by dpski1234 5 months ago

Last reply by markwarner22 5 months ago

2FA, lost

Good morning, I need to get off 2FA on my account Firefox kamilmian@gmail.com because by mistake I delete it in my phone and as I remember still have support phone in my … (read more)

Good morning, I need to get off 2FA on my account Firefox kamilmian@gmail.com because by mistake I delete it in my phone and as I remember still have support phone in my configuration but 2FA blocks my option to login. Also I don't know where I have my codes, even after having acces to gmail account and phone. Please help.

Asked by kamilmian10 3 weeks ago

Last reply by SuMo Bot 2 weeks ago

How to completly remove buildt in AI in Firefox

It nags me, that I ain't asked if I want the AI function, you just force it over me without giving me any choice, if I want it.. SO, how to COMPLETELY remove the AI fun… (read more)

It nags me, that I ain't asked if I want the AI function, you just force it over me without giving me any choice, if I want it..

SO, how to COMPLETELY remove the AI function in Firefox and Linux Ubuntu..

AI scare me and I definitely don't want ANY of it!!!

Asked by Linnes firefox konto 1 month ago

Last reply by superian 4 days ago

VPN and connection

Hello! I have Firefox in all my units and it has worked very well over the years. Until I activated Avast SecureLine VPN on my computer HP Microsoft 11. When the comput… (read more)

Hello!

I have Firefox in all my units and it has worked very well over the years. Until I activated Avast SecureLine VPN on my computer HP Microsoft 11.

When the computer is connected to wifi/internet and VPN is activated, the Firefoxprogram won´t start correct. It says I am offline. If I then turn VPN of and update the page it will work immediately. As soon the page start the update I can turn VPN on and it will work on every link and page.

What can I do to get rid of this problem?

/Mattias Forsberg

Asked by olof.mattias.forsberg 3 months ago

Last reply by ej wxb 3 weeks ago

Duplicate downloads

Although I have checked "Always Ask" to specify my download location, duplicates are still being saved in "Downloads". I recently "upgraded" to Windows 11 but do not know… (read more)

Although I have checked "Always Ask" to specify my download location, duplicates are still being saved in "Downloads". I recently "upgraded" to Windows 11 but do not know if it is connected. FF version 138.0.3 (64-bit). How can I prevent this please?

Asked by simon.c.lord 1 month ago

Last reply by Denys 3 weeks ago

Youtube page won't load properly when getting on the website

Whenever I get on YouTube the website will not completely load, If I restart Firefox and access the website it then loads completely. However when I click on any video it… (read more)

Whenever I get on YouTube the website will not completely load, If I restart Firefox and access the website it then loads completely. However when I click on any video it does the same thing as the included picture, however I can play the video, but I cannot click on anything. This only happens on Firefox, any other browser and I have no issue. I have also disabled my plugins and it does the same thing. I have tried multiple different suggestions from your help page and other solutions on the internet. If I could have some insight would be extremely welcomed, thank you and have a wonderful week.

Asked by epsorks 1 month ago

Last reply by Mandy 1 month ago