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XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 2 months ago

Answered by raem.kauai 2 months ago

  • Solved

youtube videos will not play video only get audio with green screen

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio I… (read more)

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem

Asked by rlbird2 1 week ago

Answered by zeroknight 1 week ago

  • Solved

YouTube video's sound ok but green screen

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yester… (read more)

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yesterday. I am getting fed up with YouTube and the issues it has with Firefox. I'm having to use Microsoft Edge to watch videos. I've done the 3 resets it says on the support page, but still have the issue. Many thanks for getting back to me.

Asked by geoff.course1 1 week ago

Answered by cor-el 1 week ago

  • Solved

Amazon Prime Video won't play video on Firefox

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provi… (read more)

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Asked by marketlink4u 1 month ago

Answered by marketlink4u 1 month ago

  • Solved

Can no longer view YouTube videos while in Firefox browser

I can no longer view YouTube videos in Firefox browser because they think I have some kind of add blocker installed. I have never installed such a thing and have no idea … (read more)

I can no longer view YouTube videos in Firefox browser because they think I have some kind of add blocker installed. I have never installed such a thing and have no idea how to fix what they are demanding I must fix in order to continue with YouTube in the FireFox browser. In the mean time I have to use some other unfamiliar browser just for YouTube. It appears that some kind of incompatibility has evolved in the recent two or three weeks between Firefox and YouTube.

Asked by timjurek 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Firefox not playing youtube videos in normal mode

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any vi… (read more)

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any video that is embedded in a page. Audio works but the screen just shows a blank field of green. The progress bar will show frames from the video. IF I run Firefox in trouble shooting mode the videos play as normal with video and audio tracks.

I have already refreshed fire fox and uninstalled and reinstalled it but the video track is still a blank field of green in both full screen and small screen modes.

Anyone have any ideas on what configuration setting may be causing this? Thanks in advance, Brocky

Asked by BrockyTaz 1 week ago

Answered by cor-el 1 week ago

  • Solved

Access denied

Today I went to tesco.com site OK, but when I tried to login I got an Access denied message: "You don't have permission to access "http://www.tesco.com/account/login/en-G… (read more)

Today I went to tesco.com site OK, but when I tried to login I got an Access denied message: "You don't have permission to access "http://www.tesco.com/account/login/en-GB?" on this server.

Reference #18.96421202.1700656983.3e25708 "

I cleared cookies and history and eventually uninstalled and re-installed firefox, but still the massage persists.

MS Edge and Google get me i fine, but I prefer to use Firefox if possible. Can you please suggest a way to prevent the error message.

Thanks

Asked by trish-and 1 week ago

Answered by trish-and 1 week ago

  • Solved

Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (read more)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Asked by kit 1 week ago

Answered by zeroknight 1 week ago

  • Solved

Most of extensions icons do not show on taskbar (Firefox 119, Windows 10)

Hello, As I said: fresh install of FF 119, only Privacy Badger and uBlock Origin icons are showing on the taskbar. I tried TyDraniu tip "Click the jigsaw puzzle icon, … (read more)

Hello,

As I said: fresh install of FF 119, only Privacy Badger and uBlock Origin icons are showing on the taskbar. I tried TyDraniu tip "Click the jigsaw puzzle icon, then right-click on an extension, then select Pin to toolbar" but with the right click there is no such option as "Pin to toolbar".

What's going on?

https://support.mozilla.org/en-US/questions/1411702#answer-1577258

Asked by FranDav 1 month ago

Answered by cor-el 1 month ago

  • Solved

Videos pause... video when not in foreground

So I have a video playing on firefox, but the moment it drops from the foreground, it immediately pauses the video (the actual video playback). The audio continues, but … (read more)

So I have a video playing on firefox, but the moment it drops from the foreground, it immediately pauses the video (the actual video playback). The audio continues, but the video stops until it is back in the foreground, at which point the video continues where it ought to. I have tried disabling the unload tabs in the config menu as well as disable the foreground pausing or whatever its called, as recommended by previous posts. I used to not have this issue at all, so I'm not sure what changed. Please help! Thank you.

Asked by Sarah Arnett 2 months ago

Answered by zeroknight 2 months ago

  • Solved

Two issues

Since the last couple updates Firefox is NOT allowing my Password Manager to fill in logins, usually after clearing the cache which I do once a week, at least. Why is tha… (read more)

Since the last couple updates Firefox is NOT allowing my Password Manager to fill in logins, usually after clearing the cache which I do once a week, at least. Why is that?

Second: Your browser is being managed by your organization. That is not true. There is no organization, there never has been, I'm retired and this is home use desktop running Windows 10 and no one but me has EVER managed Firefox and I've used this browser, though no longer as my default, since it first became available. So why does it think anyone but me controls anything about it?

Asked by Gene 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Volume is low. Firefox volume is a fragment of the volume adjusted.

Playing media volume is low. In-page volume is maxed (eg. YouTube video controls). OS Master volume is maxed. But the volume of the Firefox in Windows Volume Mixer is a … (read more)

Playing media volume is low. In-page volume is maxed (eg. YouTube video controls). OS Master volume is maxed.

But the volume of the Firefox in Windows Volume Mixer is a fragment of the volume set. If I adjust it to max, it jumps to a fragment of it. If I adjust it to lower, it gets even lower, like a percentage of what I actually set. The level I actually set gets a grayed out slider button, and the actual slider button slides to this lower level. See the screenshot in the attachment.

It may sound like an OS issue, but as I understand, this is the output level set by the application (Firefox, in this case). Rebooting the OS doesn't help.

Windows 10 x64 Firefox 116.0.3 x64

Asked by SuperDuck 3 months ago

Answered by SuperDuck 3 months ago

  • Solved

Cannot add extensions to address bar area.

Hello! For some reason I can't add separate icons for extension quick menus to the address bar area and am only able to add the extensions "master" button which shows a l… (read more)

Hello! For some reason I can't add separate icons for extension quick menus to the address bar area and am only able to add the extensions "master" button which shows a list of extensions without going to the settings page. I've tried to go to customize toolbar to add the extension icons to the bar but none of them show up, and I know for a fact that the extensions have icons, I've added them to the bar on other computers.

Asked by Wafflasy 5 months ago

Answered by cor-el 5 months ago

  • Solved

Firefox is not asking where to save files

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferenc… (read more)

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

Asked by m_dessain 4 months ago

Answered by m_dessain 4 months ago

  • Solved

Cannot Login To Some Websites Using Firefox

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up th… (read more)

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up the browser to a point the I have to go to the Task Manager to stop the FireFox process. I have restarted my computer and refreshed FireFox. I have scanned my computer for malware using Norton 360, Malwarebytes, MSERT, and Windows Defender and all negative. I am having no trouble signing in to a site like https://my.account.sony.com using Edge but using FireFox now is impossible. This needs to be fixed.

Asked by new_aged2perfection 2 weeks ago

Answered by new_aged2perfection 2 weeks ago

  • Solved

download file / not downloaded potential security risk - where do I tell it this url is approved?

I download a file. It stops and speaks of a security risk. The website is https, but the file is http. Is there a location I can pre-approve all files from the url to ove… (read more)

I download a file. It stops and speaks of a security risk. The website is https, but the file is http. Is there a location I can pre-approve all files from the url to override the objection? Thanks.

Asked by needsleep 4 months ago

Answered by zeroknight 4 months ago

  • Solved

Google search intermittently takes about a 30 seconds to load

Intermittently (maybe 1/20 times?), when I try to do a Google search from the URL bar I'll get a tab that doesn't load for about 30 seconds. If I search for the exact sam… (read more)

Intermittently (maybe 1/20 times?), when I try to do a Google search from the URL bar I'll get a tab that doesn't load for about 30 seconds. If I search for the exact same thing in another tab it will load instantly, and if I select the url and press enter it will also load instantly. I am seeing this issue both when entering a search and when selecting text and clicking "Search Google for X".

I found a recommendation on a similar issue to set security.tls.enable_0rtt_data = false in about:config but I have seen no change with that setting.

Asked by iondune 3 months ago

Answered by iondune 2 months ago

  • Solved
  • Archived

Mirror a Bookmark Folder?

Hey everyone! I had a quick, and maybe weird, question to ask... is there any way to have two separate bookmark folders that are complete mirrors of each other? For exam… (read more)

Hey everyone!

I had a quick, and maybe weird, question to ask... is there any way to have two separate bookmark folders that are complete mirrors of each other? For example, if I added a bookmark to one folder, then the other folder would also have the bookmark added to it.

I sure hope the answer is yes! haha. It would really help my bookmark organization OCD! :D

Thanks everyone!

Asked by Trust Kibou 2 years ago

Answered by TyDraniu 2 years ago