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Grey/italic folder problem persists even after new installation and deletion of profile
Hello! I have the grey/italic problem that has been reported often here as well. I tried these solutions, but they didn't help: https://support.mozilla.org/en-US/question… (read more)
Hello! I have the grey/italic problem that has been reported often here as well. I tried these solutions, but they didn't help: https://support.mozilla.org/en-US/questions/1293067 https://support.mozilla.org/en-US/questions/1246828
I contacted the support of my email provider and he said that the problem is TB and not the IMAP server and I think he is right because logging in on the web the folder structure is fine and all messages are there.
so the final solutions was to reinstall TB. I did this first without deleting my user profile from the folder "roaming", but the problem persisted just the same way, and then I deleted the entire user profiles folder and the issue still exists. this means to me that this wasn't yet a clean new installation so that TB creates the folder structure completely new. To me It seems to me that TB is storing some information still on another location. Might this be?
So, how do I force TB to completely load from scratch the folder structure and it's content?
Best,
Wolfram