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  • Archived

may have to reinstall Thunderbird again

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are install… (read more)

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are installing anew hard drive but were able to back up some of the files and such. I know it is something about address book and history but not sure how to do it .i and when it comes back can i come back and get help

Asked by Mary 9 months ago

Last reply by Toad-Hall 9 months ago

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Migrating from Eudora OSE to Thunderbird

I'm trying to help an elderly friend move from Eudora OSE to Thunderbird. I found this closed thread on the forum - and I want to know 'how to back up the Eudora OSE Prof… (read more)

I'm trying to help an elderly friend move from Eudora OSE to Thunderbird. I found this closed thread on the forum - and I want to know 'how to back up the Eudora OSE Profile' - or any other help you can give re migrating from Eudora OSE to Thunderbird. (She has thousands of old emails.)

The tech person said,

"May I suggest, back up your OSE Profile, and give it a try.

And the other replied: "I took the tech's suggestion Backed up Euroda files and simply installed Thunderbird VOILA ! When I launched Thunderbird it simply accessed the same files and file structure (and settinge/etc) as Eudora and I didn't have to do anything ... awesome !"

Asked by rache1 8 months ago

Answered by david 8 months ago

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Resolved - Cannot set up an existing account.

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that ke… (read more)

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that keeps on appearing:

Unable to login in at server. Probably wrong configuration,username or password.

Any help would be greatly appreciated.

Asked by Suksan 10 months ago

Last reply by Toad-Hall 5 months ago

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How to revert from Beta 88.0b1 (64-bit) back to normal release channel?

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release. How do I do that and retain all the emails, address books and Enigmail settings… (read more)

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release.

How do I do that and retain all the emails, address books and Enigmail settings?

I have tried starting the beta with "Thunderbird --allow-downgrade" but the version remains the same Beta 88.

Asked by kufurst 1 year ago

Last reply by ska.adley 1 year ago

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Each time I send a message using Thunderbird is asks for a password and always fails

I recently installed Thunderbird on a new computer.I set it up to use my Yahoo account. It does receive emails sent to Yahoo but will not send. Every time i click SEND it… (read more)

I recently installed Thunderbird on a new computer.I set it up to use my Yahoo account. It does receive emails sent to Yahoo but will not send. Every time i click SEND it asks for a password and always says it failed.

Under settings, there are 2 servers, IMAP and SMTP. Each has a different password, but at one point I made them the same. It does not matter because the outgoing server keeps changing its password to about 20 random letter and characters. At one point I copied these random characters into the clipboard and posted it in after it asked for a password...and it still FAILS.

I am using version 81.0.19 Until I get this fixed it is useless. An annoying thing is that each time I start Thunderbird, it asks for the password...on my previous pc it remembered it. Both machines are Windows 10. Can anyone help?

Asked by mysystrashed 7 months ago

Answered by Toad-Hall 7 months ago

  • Archived

email

The last update, 91.2.0, did not install correctly, and I could not send emails. After Uninstalling Thunderbird and reinstalling, Uninstalling McAfee, and resetting the … (read more)

The last update, 91.2.0, did not install correctly, and I could not send emails. After Uninstalling Thunderbird and reinstalling, Uninstalling McAfee, and resetting the Windows Defender, I still can not send emails. The latest update is installed. I can receive emails. I really don't want to switch to a different email "bundler," but I have spent 2 days, enlisted an IT professional and am at my wits end.

Do you have any suggestions?

Asked by cwrayh 1 year ago

Last reply by cwrayh 1 year ago

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I cant download from google drive on firefox version 95.0.2 windows 10

Whenever I try to download something off my google drive, text pops up in the bottom left corner, but then nothing happens. It works just fine on microsoft edge, so I thi… (read more)

Whenever I try to download something off my google drive, text pops up in the bottom left corner, but then nothing happens. It works just fine on microsoft edge, so I think its a firefox issue and not a google drive issue. I tried refreshing my browser, deleting my cookies, updating my browser, turning off enhanced tracking protection, and anything else I could think of. Please help.

Asked by nathanogrodowczyk 1 year ago

Last reply by jonzn4SUSE 1 year ago

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  • Archived

Incoming server already exists

I've been happily using Thunderbird for email for many years. Recently, the gmail OAuth2 requirement has made my POP3 accounts quit working. Currently on 38.5 for Windo… (read more)

I've been happily using Thunderbird for email for many years. Recently, the gmail OAuth2 requirement has made my POP3 accounts quit working. Currently on 38.5 for Windows 10.

Following various posts, I've tried to convert two specific email accounts to imap, and things are not going well.

My primary email is already imap and works fine. I've tried multiple times to convert the other two, and my current state is I've deleted those two accounts entirely (via Account Actions). When I try to install Existing Account, I eventually get to the point where the server config seems correct, but hitting "Done" results in the above message. I'd be surprised if imap.gmail.com can only support one email address. The emails are named differently, and use different passwords. Imap is enabled via browser based access to both accounts.

Incoming server imap.gmail.com:993 Outgoing smtp.gmail.com:465

Asked by jjgurley 7 months ago

Answered by jjgurley 7 months ago

  • Solved
  • Archived

Hate update 89 -> how rollback with all settings/history to 88 ? Or change the look of 89 that it will look like 88

Hello, today I was surprised with a update ver.88 -> 89. It completely changed the look. Few weeks back it was similar with Thunderbird. I hate this look. I want old … (read more)

Hello, today I was surprised with a update ver.88 -> 89. It completely changed the look. Few weeks back it was similar with Thunderbird.

I hate this look. I want old look back - how to do this. I tried rollback to 88, but it ask to create new profile - after copying all content of profile it dose not work...

Is there a way to change look of 89 to look exactly like 88 ?

why why why .. again ..

Asked by a.h.porebski 1 year ago

Answered by George 1 year ago

  • Archived

How to repair or re-create missing profiles.ini and installs.ini files ?

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & d… (read more)

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & different FF versions - the shared data you see her is NOT the same ) details here: https://support.mozilla.org/en-US/questions/1356226

I don't see the profiles.ini and installs.ini files within the Profiles folder. I see the general format from looking at good ones in my own Profile.

Don't understand why some are "locked."

How do I re-create them using the existing Profile names, and how do I denote which to startup using (the default folder?) Can't find any Help files to explain.

This is driving me mad, we are using the same physical computer because mine broke, so I start it up off an external drive containing my drive, then I have to shut down & restart on the internal drive to work on it, but then I don't have access to my saved files or to post on the forum.

Asked by FireFoxSucks 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

tbsync won't connect to gmail account

I have been using TB for many years, but with the latest update to version 78 I cannot connect my Google contact list as the addon I used is not longer compatible. The s… (read more)

I have been using TB for many years, but with the latest update to version 78 I cannot connect my Google contact list as the addon I used is not longer compatible. The suggestions I have read about is to use TBSync, which I have installed, but I can't get it to connect to my Google account. Each time I try autodiscover I get a message saying it has failed. I tried to manually enter the server name, but that wouldn't work either.

I can't find any support instructions in the Add In web site or on the Mozilla support site. Can anyone help?

Can I revert to an earlier version of Thunderbird?

Asked by ptbadams 2 years ago

Answered by sfhowes 2 years ago

  • Archived

Move Thunderbird from old to new computer

I have a 56 GB Thunderbird folder containing profiles, mail messages and settings. No matter what I try, which method I use, I can't get Thunderbird to open under a migra… (read more)

I have a 56 GB Thunderbird folder containing profiles, mail messages and settings. No matter what I try, which method I use, I can't get Thunderbird to open under a migrated profile and populate with messages, settings and the like.

Due to the size of the database, I have tried copying it to D:/Thunderbird, while the program resides on C:. I have also tried putting it in C:/users/RRP/AppData/Roaming/Thunderbird. In each case, I create a profile pointing to the specific profile within the Profiles folder. I have done so using the "Help" menu appraoch within the program, and I have also done it using "thunderbird.exe -p." Nothing works.

I have blown away Thunderbird, blown away the 56 GB database, recopied the database from the donor computer, made sure all specifications (size, number of items, number of folders) all match the first time I did it, and it will not recognize it.

I have not opened Thunderbird and gone through the establishment of new mail accounts, because I have assumed that if I copy the Profiles over in the large folder named Thunderbird, the program will pick up all previous accounts, passwords, etc., and establish those accounts without my doing it one at a time. Perhaps this is the problem. I presently have 4 email accounts, and I have been hoping that by copying 56 GB of data over from old to new, the rest would happen automatically, and the program on the new computer would open looking and functioning exactly as on the former computer.

Suggestions?

Asked by Hasbro 10 months ago

Last reply by Hasbro 10 months ago

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  • Archived

Firefox different versions

Firefox currently has 3 different versions for Android. 1. Firefox Nightly 2. firefox beta 3.Firefox Both FF nightly and FF beta are test software and seem to duplicates.… (read more)

Firefox currently has 3 different versions for Android. 1. Firefox Nightly 2. firefox beta 3.Firefox

Both FF nightly and FF beta are test software and seem to duplicates. Why not just have one test browser?

Asked by Mace2 2 years ago

Last reply by Paul 1 year ago

  • Solved

Does a Thunderbird IMAP account work on more than one PC and sync on both

Hi, I hope someone can help me. I'm using Thunderbird Version 102.4.1 on a 7 year old laptop and it's getting to the end of life with numerous driver and non responding p… (read more)

Hi, I hope someone can help me.

I'm using Thunderbird Version 102.4.1 on a 7 year old laptop and it's getting to the end of life with numerous driver and non responding problems. Also, it is not compatible with Windows 11. I have linked 3 Yahoo mail and 4 Gmail accounts to Thunderbird on it and they work really well. All are IMAP server settings. I have just bought a new laptop, an early Black Friday deal, and hope to set it up the same as my existing one, so when the old one dies, as it's likely to, I will still have access to the same programmes and emails.

I know I can access Gmail emails direct on any device and they are always up to date - is that called synced? What I don't know is if all email accounts will be synced or the latest - if I use Thunderbird on both laptops. If I delete an email on one device will it be deleted on the other device.

If this is possible, do I download Thunderbird on the new laptop, then set up the accounts for each email and just enjoy from there, OR do I have to copy the profile from the old device to the new one.

I love browsing, streaming etc. but hate trying to get my PC set up or sorting out problems with it. Presume I know very little if you are replying. I have never had two working laptops before so never had to worry about syncing.

Asked by PhilG 2 months ago

Answered by david 2 months ago

  • Solved
  • Archived

att.yahoo email for TB set up fail

Hello at Mozilla, I tried the archives first and have the exact set up but the same error like others have had keeps coming up, server error, password failed, try again l… (read more)

Hello at Mozilla,

I tried the archives first and have the exact set up but the same error like others have had keeps coming up, server error, password failed, try again later, etc, yet all settings are correct. I closed my online email program, restarted TB, same error.

I also used SM for a long time, like over a decade I think. Every few years when I change out my laptop, I go through this and it takes days to re set up my email to a client.

I really like having my emails in my computer to go through on/offline. It doesn't appear SM will be supported anymore so on to TB, which looks very similar.

Any ideas are appreciated, thanks!! ~Kirch

Asked by kirch 1 year ago

Answered by sfhowes 1 year ago

  • Archived

move android from Ff nightly to beta?

Please tell me how to go back to Firefox "regular" or Ff Beta from Ff Nightly for Android. I can't stand not being able to bookmark easily and *especially* miss adding b… (read more)

Please tell me how to go back to Firefox "regular" or Ff Beta from Ff Nightly for Android.

I can't stand not being able to bookmark easily and *especially* miss adding bookmarks to my home page(s) and the endless update is interruptive. My phone is very slow as it is. 

Thanks. I am afraid to migrate Firefox "backwards" from Nightly to beta or just ordinary. I lost all my bookmarks a year ago by uninstalling Instagram which somehow wiped out Firefox as well.

Many thanks.

Asked by filterfeeder 1 year ago

Last reply by Paul 1 year ago

  • Solved

Emails from LOCAL Folders missing when moving them to a new Windows 11 PC

I've just got a new Win 11 PC and have followed the method to transfer all the emails in my Local folders to the new PC. TBH I've tried many of the methods without succe… (read more)

I've just got a new Win 11 PC and have followed the method to transfer all the emails in my Local folders to the new PC. TBH I've tried many of the methods without success.

I've copied the folders from the relevant directory on the old Win 10 PC onto a USB. With TB closed on the new PC I've copied the folders from the USB to a new Folder in Local Folders directory.

When I open TB, of the ~7,500 emails I copy, only 282 appear

I've tried this many times now with no luck What am I doing wrong please?

tia Pete

Asked by retepgr 4 days ago

Answered by retepgr 2 days ago

  • Archived

Rescuing lost logins

I broke an old computer and have my logins from it on a backup drive in logins.json and key4.db. I can't work out how to transfer these logins to my new computer. I've tr… (read more)

I broke an old computer and have my logins from it on a backup drive in logins.json and key4.db. I can't work out how to transfer these logins to my new computer. I've tried creating a new firefox profile since I am nervous of losing logins that are on my new computer, but then I am totally lost.

Asked by nikbj303 7 months ago

Last reply by hengwz07 7 months ago

  • Solved

Updating to 102 from Tbird version 91.12.0 - new messages showed only the Subject but not message body.

I updated to ver. 102.1.2 from withing Tbird but had to roll back to version 91.12.0 because new messages showed only the Subject but not message body. Has this been fixe… (read more)

I updated to ver. 102.1.2 from withing Tbird but had to roll back to version 91.12.0 because new messages showed only the Subject but not message body. Has this been fixed yet?

Asked by fortisy 5 months ago

Answered by fortisy 5 months ago