All Products Support Forum

I changed some settings in Firefox, or maybe Google. To filter stuff that I consider spam. I was apparently overzealous. I cannot view ANY ads from Googleads or DoubleClick. I also cannot view any ads that are labeled as "sponsored" when I do Google searchs.

Lastly I cannot even view links from my newsletters. When I get my weekly newsletter from Bloody disgusting.com and I click on the links for different horror movie reviews, it won't let me go to the story. It says address not found and the website at the top is awstrack.me

I have tried using a different browser (Chrome) and a different search engine (Duckduckgo). Nothing has worked.

Can anyone help please?

Shane D

I have the xpi android file for check4change in my android but don't know how to add to the add-on on Firefox, i tried to open the xpi file using file manager but no option of Firefox in file manager to run the xpi file. Need help please

Hello, I'm writing to describe a recurring problem I'm facing while using Firefox on my Android device, and I need your help to find a solution.

The issue is that my tabs keep getting accidentally deleted when I scroll up and down. The touchscreen on my device is highly sensitive, and simple scrolling often triggers the "left or right swipe" action, causing the current tab to close. This is incredibly frustrating as I like to keep my tabs organized, and having to reopen them repeatedly is time-consuming.

I've tried looking for a solution in the Firefox for Android settings config:about, but I haven't been successful so far. Is there any way to disable or adjust this feature so that left swiping no longer closes my tabs?

I'm a dedicated Firefox user and would like to continue using this browser, but this problem is significantly impacting my browsing experience. I would greatly appreciate it if you could provide me with a solution to this issue.

Thank you in advance for your assistance!

Best regards, Denise

Hello there,

The problem that i am getting is that when i am downloading a file from the browser , it only shows on the screen notification panel but not in the 'downloads' section of the browser. And when i pause the download, even after having downloaded more than 50 percent it would completely disappear and then i find no option to resume the download.. This is a major issue kindly help me sort it out.

Thanks !

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Using FF for Android on a pixel 6 on every website when I try to scroll down nothing moves and if I keep sliding down the page refreshes. It thinks I'm at the top. Every single time. I have to scroll down a couple millimeters then it will go up. Scroll down is not an issue. I've seen other users with this issue and I've seen bug reports addressing it so I know it's a real thing.

For some reason, when I open a link on another app, the browser just stays on a blank screen. The loading bar doesn't even appear. I tried to do Open in Firefox, but it does the same thing, and it even makes it so any time I try to go to another tab or try to go to a different website immediately after, it gets stuck on the blank screen as well. I had to force close the app and reopen it to fix it. I don't know if it's a firewall issue or incompatibility.

RE: Pages are blank question by dolanina. I have the same issue...twice now, after clear cache, uninstall and reinstall. Lost bookmarks, etc. Moderator Paul says ask again for help. Also, same as Carl_Spurchise... Same platform and OS, with Firefox version 114.2.0. Please help. Thanks.

I cannot rename saved Bookmarks. I can go through the process but after finishing, the Bookmark is NOT renamed in the Bookmarks list.

This is very inconvenient. This needs to be fixed. I am using a Samsung Galaxy A12 phone.

Another unrelated question is concerning coping and pasting URLS. I can't paste them elsewhere but I guess that needs to be addressed separetly.

Wayne Carpenter

Hi all,

I've read a bit before, and it seems to be impossible to get the tabs available directly (FF Android), as it used to be : a real pitty in my opinion (I did tried to get used to the new Firefox, but really, I am wasting my time to switch on my many "tabs") I guess that this option won't be available again?

Here is my additional question then : how to switch between tabs in one click, or how to a dedicated close a tab in 1 click? - yes, I know that I can swipe left of right, nice feature, but it doesn t do the job efficiently - I know too the "tab" menu but it means at minimum 2 clicks

I've been using ff almost since the beginning as default browser, but since the tabs had been suppressed , I am less and less on my tablets. Let's hope now you are not planning to perform the same with FF for pc...

PS : as "tabs" are not any more tabs (don't trust me, just search "tabs for paperwork" and compare with the so called "tabs" now in FF), I strongly suggest that you rename your feature to something else)

PS2 : really sorry if my post appears a bit angrier, i mean no offense as I do recognize the amazing work whic had been performed along al those years, but seriously, suppressing basics stuff is the worst idea (it reminds me a bit opera, which used to be outdated, but which I am using again now as they improved a lot, and thanks to the FF no tabs policy)

After a variable time-frame, from few minutes to a couple of hours maximum of usage, the app freezes.

It is possible to close it from the drawer and restart it after a while. The problem always recurs.

Sometimes the phone also reboots itself. Approximately once every 5/10 freezes.

The problem does not seems dependent on updates, add-ons or other phone options.

The problem is present since I bought the phone in August. After a few months of tests I'm fairly sure this is a problem related only to the Firefox app.

Device: Pixel 6a

About 90% of the time, when I try to go to powerball.com on my android (12), it displays a message that "The request is blocked".

I don't know what the issue is but it's incredibly frustrating when I'm trying to check my numbers and I can't access this site.

What can I do to fix this?

Problem: keyboard covers text area in chat and scroll does not function. In a chat with customer service usually, the text I am writing does not appear, it is behind the keyboard and scroll is frozen. I have to close the keyboard to see the text, also scroll works. Then I click on my partially filled text box, keyboard comes back covering it, no scroll. Repeat. Pixel 6, FF for Android, T-mo, Ad-Guard only addon, everything updated, see attached.

Over the last 3 days, I've been unable to turn off the safe search option using Google as the search engine.

I get a message saying Safe search is locked.

This applies whether I'm signed in to Google or not, but doesn't occur in the chrome app for android.

I tried clearing cache, cookies & data etc to no avail.

So I completely uninstalled and reinstalled Firefox yesterday which worked fine, however I've noticed the locked safe search filter is back on today.

Any thoughts?