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  • Archived

Full screen mode bug

When attempting to enter full screen mode on Firefox for Android, and to get into landscape mode, the browser appears to crash, keeps audio playing, and "entering full sc… (read more)

When attempting to enter full screen mode on Firefox for Android, and to get into landscape mode, the browser appears to crash, keeps audio playing, and "entering full screen mode" dialogue pops up. Have to open Firefox again, and can only be viewed in landscape mode while session is continued. To return to non-landscape mode, the app needs to be force stopped, otherwise you only get to see the left one third side of any web page you navigate to. Seems to have started with most recent update. Is there any way to fix?

Asked by fartnakker 1 year ago

Last reply by daniel278 11 months ago

  • Archived

Firefox rejects all service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

Android Mobile phone Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover? (When proble… (read more)

Android Mobile phone

Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

(When problem appeared I have not touched any settings. Phone power off/on does not help.)

Asked by FIREFOX 11 months ago

Last reply by TyDraniu 11 months ago

  • Archived

Firefox 112.1.0 on Android stopped playing YouTube in background.

Version 112.1.0 does not show media control when playing YouTube and stops playing in the background. For example, with DTUBE playback, media control is present and backg… (read more)

Version 112.1.0 does not show media control when playing YouTube and stops playing in the background. For example, with DTUBE playback, media control is present and background playback works as before. I activated the "video background playback fix" add-on, but it didn't help. On iOS, the version 112.1.0 has no issue with playing in background. What is the problem with Android?

Asked by YDUBINSKY 1 year ago

Last reply by Paul 1 year ago

  • Archived

Pages are blank

Since I installed the last update, no pages load (see attached screenshots). The URLs are displayed correctly, but pages are neither trying to actually load nor displayin… (read more)

Since I installed the last update, no pages load (see attached screenshots). The URLs are displayed correctly, but pages are neither trying to actually load nor displaying anything, they are just blank. The padlock symbol is crossed in every tab, but I'm not sure whether this is actually a difference to when it was still working. Clicking on its symbol does nothing.

Checking every function in the app: - No pages load, neither in normal nor private mode, neither do bookmarks, links nor formerly open tabs. - The settings are all accessible, changes made there actually apply (like enabling screenshots in private mode) - The Add-ons menu loads indefinitely, and trying to log into firefox account does nothing (with QR code) or redirects to an obviously blank page.

I did: - Force the app to stop. - Restart the phone. - Empty the app's cache.

I haven't tried reinstalling the app, but all my bookmarks would be lost (since logging into my account also doesn't work). Assuming my problems are due to a bug, this wouldn't work anyways.

Specifications Firefox Version: 114.1.1 Phone: HUAWEI VTR-L09 (displayed as compatible and functional in the Play Store) Current Version of Android (EMUI): 9.1.0.297

Thank you for your time!

Asked by dolanina 1 year ago

Last reply by Paul 12 months ago

  • Archived

Clicking on phone numbers not opening dialer

Hi community, I have a Pixel 8 Pro and not sure if this has been a recent issue since the December update when I click on a phone number or dial icon I expect to end up … (read more)

Hi community,

I have a Pixel 8 Pro and not sure if this has been a recent issue since the December update when I click on a phone number or dial icon I expect to end up on Google dialer but for some reason it just loads for a sec and nothing happens. This works fine on other browsers like Chrome and Vivaldi, is there a setting to tweak otherwise I had copy the number or use another browser.

Asked by wilpang20 6 months ago

Last reply by wilpang20 6 months ago

  • Archived

Black boxes

So I got directed here after leaving an unfavourable review due to an ongoing issue that google had no answers for. The screenshot should show the problem. I don't not kn… (read more)

So I got directed here after leaving an unfavourable review due to an ongoing issue that google had no answers for. The screenshot should show the problem. I don't not know what causes it, only that it feels random when it breaks. Cashe/data clearing doesn't help, only a full reinstall seems to fix it, but this gets annoying pretty quick. The issue is search boxes on websites become black, and the text looks weird. The only add-on I use is UBlock, and when I left the review, the app broke after just an hour after being reinstalled, before I even installed UBlock.

My phone is a Samsung Galaxy S20Ultra if that helps, though I'm due for an update, and haven't had the time to sort it.

Asked by jonboultby 10 months ago

Last reply by jonboultby 10 months ago

  • Archived

Prayer Times Website Issue on Mozilla Firefox

Hello Mozilla Support Team, I hope you are doing well. I am writing to seek assistance with a compatibility issue I am experiencing with the Mozilla Firefox browser. Spe… (read more)

Hello Mozilla Support Team,

I hope you are doing well. I am writing to seek assistance with a compatibility issue I am experiencing with the Mozilla Firefox browser. Specifically, I am encountering problems with my website, "Les Horaires de Prière en France" (https://leshorairepriere.fr/), which provides prayer times in France

Here are the details of the issue:

Problem Description: When I try to access my website using Mozilla Firefox, I encounter certain problems such as slow loading times, layout distortion, or missing functionalities. This issue does not occur on other web browsers, and the website works perfectly fine on them. I would like to ensure that my website is compatible with Mozilla Firefox for a seamless user experience.

Mozilla Firefox Version: Could you please confirm whether my website is compatible with the latest version of Mozilla Firefox? I am currently using Mozilla Firefox version [Insert Your Firefox Version Here] to replicate the issue.

Specific Errors or Glitches: Please let me know if there are any specific error messages, glitches, or warnings that I should be aware of when accessing my website on Mozilla Firefox. This information would be crucial in diagnosing and resolving the issue.

Steps to Reproduce: Could you guide me through the steps to reproduce the issue on Mozilla Firefox? It would be helpful to have a detailed process to understand the problem better and work towards a solution.

Screenshots or Video Recording: If necessary, I can provide screenshots or video recordings of the issues I am encountering on Mozilla Firefox. Please let me know if this would assist in troubleshooting.

Recommendations and Fixes: I would greatly appreciate your guidance on how to make my website compatible with Mozilla Firefox or any necessary changes that need to be implemented on my end. It is essential for me to ensure that my users can access the prayer times information without any hindrance on this popular web browser.

Browser Compatibility Testing: If you have the capability to test my website on Mozilla Firefox, I would appreciate it. Please let me know the results of your testing and any specific observations or recommendations.

Thank you for your time and assistance in resolving this compatibility issue. I look forward to your guidance and support to ensure a seamless experience for all users visiting my prayer times website on Mozilla Firefox.

Best regards, Ahamd Ezat

Asked by theskillsup 7 months ago

Last reply by theskillsup 7 months ago

  • Archived

Subsequent name changes for home screen shortcuts on Android

While adding a website shortcut to my home screen on Android, I changed the name (to be shown on the home screen). I later decided to use a slightly different name, so I … (read more)

While adding a website shortcut to my home screen on Android, I changed the name (to be shown on the home screen). I later decided to use a slightly different name, so I removed the shortcut and added it again, entering the new name. Nevertheless, the shortcut is now always added with the original custom name. This is also the case when I leave the name unchanged in a later attempt. I get the same results with multiple sites. I get the same results after closing Firefox, restarting my phone and emptying the Firefox cache. Even thought the shortcut on the home screen is probably not actually a bookmark, I tried bookmarking the site, and changing the name of the existing bookmark - with the same results. Is there a way I can choose a different name for the home screen shortcut, or this a bug? Background: I am now manually adding shortcuts to my home screen after getting a new phone (Pixel 7a). I had have mostly the same shortcuts on my previous phone (Pixel 3a XL). The shortcuts were kind-of(!) transferred to my new phone: they appear in the same home screen folders as on my old phone, but gray. When I try to open them, I get the message: "Couldn't restore shortcut because app doesn't backup and restore". Is there a way to transfer (all) home screen shortcuts? If not, please consider adding support for backup or automatic migration.

Asked by bobknip 10 months ago

Last reply by bobknip 9 months ago

  • Archived

Background Tabs automatically closing.

Hello, I choose to use FireFox when viewing video content. Only I have this persistent issue when I'm watching/listening a video/podcast and I need to goto a different… (read more)

Hello,

I choose to use FireFox when viewing video content. Only I have this persistent issue when I'm watching/listening a video/podcast and I need to goto a different Tab/Page or use an App or perform a different task, when I return to the tab with paused video it will reload and then the video page will refresh or re-open back to the video list/menu. This causes me to lose my position in the timeline and must find my place again manually. I've noticed this happens after a certain amount of time has passed, not much though, like 60 seconds or so, maybe more. This is frustrating and time consuming and I've noticed this doesn't occur in many chromium based browsers. That said, I strive to avoid google altogether and would rather stick it out with Firefox.

Thank you for reading my question, any advice is appreciated.

113.1.0 (Build #2015950737), 52a200d213+ GV: 113.0.1-20230511191846 AS: 97.4.1 2023-05-15T18:19:10.974886

Asked by cj76 1 year ago

Last reply by cj76 1 year ago

  • Archived

Firefox Android: Youtube can't play full screen in landscape mode

Dear friends, My mobile phone is OnePlus 8 Pro. ColorOS 13.0/Android 13. Firefox ver 111.1.1. I like playing YouTube video in floating windows over other apps as shown … (read more)

Dear friends,

My mobile phone is OnePlus 8 Pro. ColorOS 13.0/Android 13. Firefox ver 111.1.1.

I like playing YouTube video in floating windows over other apps as shown in 1st pic. Therefore I can open other app on phone while still watching video.

Here is my trick: Step 1: access m.youtube.com in browser then play a video. Step 2: Tap the full screen button (the square in bottom-right corner of the video screen ). The video screen enlarges and rotates from portrait to landscape full screen mode. Step 3: Use 3-button navigation. tap 'Home' button then mobile phone go to home page with the YouTube video displaying in a small window over other apps. The browser could be firefox or chrome. Both works fine for me for years. I prefer firefox.

However since last week, I can't play this trick in firefox. Chrome still works fine.

In firefox, the weird thing happened in step 2: after tapping the full screen button, the video displayed in portrait mode. It didn't rotate to landscape full screen mode. Please refer to pic 2.

Anyone has idea how to fix this? Many many thanks!

Asked by daniel.zhouyu 1 year ago

Last reply by Paul 1 year ago

  • Archived

Gmail Stuck on Loading

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.… (read more)

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.

Asked by peter.nanasca 11 months ago

Last reply by peter.nanasca 10 months ago

  • Archived

Full Screen Video Issue

Although New Build Claims -- Fixed the problem that caused full screen YouTube videos to exit and switch to portrait mode when changing quality or speed. But issue still … (read more)

Although New Build Claims -- Fixed the problem that caused full screen YouTube videos to exit and switch to portrait mode when changing quality or speed. But issue still persist screen doesn't rotate to Landscape mode in full screen mode. It stays in portrait mode with caption below entering in Full Screen. Works Flawlessly in Firefox Nightly

Asked by Wolfhound 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox Not Opening Mail App with Mailto Link

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailt… (read more)

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailto link is clicked. Picture shows "President" highlighted in orange...this means the link was clicked but the browser didnt execute the send email command, so no mail apps opened. Used Chrome on this link and it opened a window with several mail app options.

Asked by weetie99 9 months ago

Last reply by weetie99 9 months ago

  • Archived

following laptop instructions to sync and save data on phone

Firefox on laptop says to seek and save data with food, open Firefox go to menu at shoes sick and save data but there is no option for this. How could I tell if I am sync… (read more)

Firefox on laptop says to seek and save data with food, open Firefox go to menu at shoes sick and save data but there is no option for this. How could I tell if I am synced and how to do it?

Asked by johnapanelli 1 year ago

Last reply by Spanish Eyes 1 year ago

  • Solved
  • Archived

Sync Shortcuts (Android - Windows)

With the removal of a 'speed dial' from the recentish big update of Firefox for Android I thought I could use the Shortcuts (on the somewhat limited homepage options) to … (read more)

With the removal of a 'speed dial' from the recentish big update of Firefox for Android I thought I could use the Shortcuts (on the somewhat limited homepage options) to do the same job.

But these don't seem to sync with Firefox for Windows and there's no Shortcuts option in the sync menu. I switch between two platforms a lot and having those shortcuts sync is really important as I add pages for looking at at different times on different devices.

I *know* I could use bookmarks, but that's another couple of clicks every time I want to go to a webpage - over the course of a day that could be hundreds.

It's used to be possible to have a syned homepage in Firefox for Android. It's still possible in Vivaldi, Opera & Brave. But I'd like to use Firefox.

Anyone any info on how I can sync the homepage Shortcuts across Firefox for Android and for Windows?

Or is there another way of having a synced speed dial-style homepage on Firefox on different platforms?

Asked by foolhandy 2 years ago

Answered by Paul 2 years ago

  • Archived

tabs always showing black screen

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multipl… (read more)

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multiple times and I'm getting tired of having to resign-in to everything and reinstall any add-ons.

Enhanced Tracking Protection is "Standard" and the add-ons page won't load, so I have to go by memory and say I just have UBlock Origin.

Asked by msmwkc 11 months ago

Last reply by Paul 11 months ago