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Firefox no longer works properly on my android phone

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to sear… (read more)

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to search I just get a blank screen. In the web address box it just has an icon with a line through it and the web address. Refuses to display website. Doesn’t let me change from private browsing to regular browsing. Nothing I do seems to have any effect. Yes, I know I have an older phone but it was fine until this update.

I saw a similar problem and the user said thus 114.2 fixed the problem. Well, it broke mine. Please advise how to correct this problem. Thanks.

I am not on my phone. So the operating system info gathered is not from the system I use on my phone.

Asked by marykayc928 9 months ago

Answered by Paul 9 months ago

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Nothing is working at all after the update

Websites are not loading, search is not working. The app is not working at all. Tried closing and reopening FF, cleared cache, rebooting phone and few other settings but … (read more)

Websites are not loading, search is not working. The app is not working at all. Tried closing and reopening FF, cleared cache, rebooting phone and few other settings but nothing helped. Tried googling around the problem and most of the users are also facing same issue. It might be fixed by reinstalling the app but I CANNOT do that because my site data is important and I don't see any way to backup site data to my PC. Please help with the issue without losing FF app data.

Asked by Ravindra R 10 months ago

Answered by Paul 9 months ago

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Installation fails for Yomichan add-on on Nightly for Android

I'm trying to get Yomichan by FooSoft to install on Nightly for Android (v117.0a1) to no success. Here's what I've tried: 1. Add Yomichan to a custom add-on collectio… (read more)

I'm trying to get Yomichan by FooSoft to install on Nightly for Android (v117.0a1) to no success. Here's what I've tried:

  1. 1. Add Yomichan to a custom add-on collection.
  2. 2. Go to the add-on manager and tap on install.
  3. 3. A little toast that says "Failed to install Yomichan" comes up instantly (see screenshot attached). Nothing is even downloaded.

Notes and information:

  • a. The development of Yomichan has ceased and the version on AMO is behind by 3 years (June 4, 2020).
  • b. The latest version of Yomichan (October 23, 2022) is only available as an XPI file on the add-on developer's GitHub page. Unfortunately, it is not possible to install add-ons from XPI files on Nightly for Android, so I have no idea if this version would work on Nightly for Android.
  • c. Another user (Occupied Octopus) uploaded a rebranded version of Yomichan's latest release in 'note b' called "KiYomi" to AMO. Unfortunately, installation fails on Nightly for Android too, with the same results as in the screenshot after attempting to install it.
  • d. Installation of other add-ons (e.g. uBlock Origin, SingleFile) succeeds.

Asked by Firefoxuser4327 9 months ago

Answered by Firefoxuser4327 9 months ago

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android backups?

the story here is I had my OS drive on my desktop completely fail, wouldn't write, wouldn't read, didn't have anything too important just games EXCEPT for the backups to … (read more)

the story here is I had my OS drive on my desktop completely fail, wouldn't write, wouldn't read, didn't have anything too important just games EXCEPT for the backups to my bookmarks, i got a new drive and installed firefox. when i logged in, my bookmarks weren't there and it synced with my mobile firefox and the bookmarks that i had before my OS drive failed on my phone also disappeared, Im just wondering if firefox mobile has backups of bookmarks and if It does how do I replace these backups on my mobile and if possible use the backups on mobile to fix my bookmarks on my pc.

Asked by mrsneekyninja 9 months ago

Last reply by Paul 9 months ago

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My site doesn't display well in Firefox Mobile

My website https://citizenremote.com/ looks bad in my Firefox on iOs, yet it's fine in Firefox on Windows or MacOS. What could be the issues there? I have iPhone XR … (read more)

My website https://citizenremote.com/ looks bad in my Firefox on iOs, yet it's fine in Firefox on Windows or MacOS. What could be the issues there? I have iPhone XR

Asked by Penny Mosley 10 months ago

Answered by Paul 10 months ago

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does Firefox browser support OTPs codes verification codes and help to sign into apps

I'm having trouble with all Codes OTPs for reseting passwords and username information that should be stored online by using your service can you HELP ME PLEASE

Asked by ANNA HELENA 10 months ago

Last reply by Paul 10 months ago

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Blank pages, pages fail to load, padlock icon with red slash

As with other recent posters on this support forum, I am also experiencing the bug on Firefox for Android 114.2.0 where all pages fail to load, only a blank screen is sho… (read more)

As with other recent posters on this support forum, I am also experiencing the bug on Firefox for Android 114.2.0 where all pages fail to load, only a blank screen is shown, along with the padlock icon having a red slash.

This started 2 days ago when I updated to Firefox 114.2.0 and also updated to Android 13 patch level June 1, 2023.

I will attach screenshots of the blank page, the Firefox about page, the Play Store app info, and the Settings app info.

I have gone through this support forum, and it looks like all of these posts are for the same issue: https://support.mozilla.org/en-US/questions/1416843 https://support.mozilla.org/en-US/questions/1416646 https://support.mozilla.org/en-US/questions/1416800 https://support.mozilla.org/en-US/questions/1416794 https://support.mozilla.org/en-US/questions/1416820 https://support.mozilla.org/en-US/questions/1416783 https://support.mozilla.org/en-US/questions/1415832 https://support.mozilla.org/en-US/questions/1416685 https://support.mozilla.org/en-US/questions/1412113 https://support.mozilla.org/en-US/questions/1416247 https://support.mozilla.org/en-US/questions/1405626 https://support.mozilla.org/en-US/questions/1416112 https://support.mozilla.org/en-US/questions/1416294 https://support.mozilla.org/en-US/questions/1416350 https://support.mozilla.org/en-US/questions/1416113 https://support.mozilla.org/en-US/questions/1416263 https://support.mozilla.org/en-US/questions/1416061 https://support.mozilla.org/en-US/questions/1416241 https://support.mozilla.org/en-US/questions/1416330 https://support.mozilla.org/en-US/questions/1415775 https://support.mozilla.org/en-US/questions/1415892 https://support.mozilla.org/en-US/questions/1415735 https://support.mozilla.org/en-US/questions/1415819

To me, from reading through these pages and other places online, it appears that the problem is triggered by an update to a recent version of Firefox, an update to a recent version of Android, or a combination of both. It also appears that updating the app will fix the issue (updating at all, not updating to a specific version), or reinstalling the app. Some have said they had luck with clearing the cache and restarting their phone. Some have also said that despite these fixes working temporarily, the issue reoccurred for them.

Many recent reviews in the Google Play Store page seem to be talking about this issue: https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en_US&gl=US I will also attach screenshots of a few of the relevant reviews.

Here is also a forum post on Lemmy talking about this issue: https://lemmy.ml/post/1541824

I figure that I will just be able to wait for the next version of Firefox to be released, and it will fix itself, since I do not want to lose my browser data. I am just making this post because I was wondering if this is a known issue to the devs, or if they read the support forum or the Play Store reviews. I tried looking through the issue tracker at https://bugzilla.mozilla.org/describecomponents.cgi?product=Fenix but I could not find any relevant entries.

Thanks for any response! Not trying to bug anyone or be negative, Firefox is amazing and I am super appreciative for all of the devs, and the community. I thought maybe collecting all the info in one place might be helpful for someone.

Asked by cory171185 10 months ago

Answered by Paul 10 months ago

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Selecting synched tabs crashes for me in Firefox for iPad

My Firefox on my iPad alsways crashes when I try to select a synched tabs from another Firefox on a different device. The tabs from the other devices show up and the sync… (read more)

My Firefox on my iPad alsways crashes when I try to select a synched tabs from another Firefox on a different device. The tabs from the other devices show up and the sync is always up to date, but the windows does not react on any interaction, instead the Browser crashes after about 1 minute of inresponsiveness and returns to the home screen of my iPad. I already discenneted and reconnected the Firefox account used for sync on this browser, it did not help. I use the same Firefox version on my iPhone and that does not have this issues, selecting tabs from other devices works as intended.

Firefox version: 114.3 (31916) iPad OS: 16.5.1 (did not work in iPadOS 16.5. either)

Asked by marcusmuench+firefox 10 months ago

Answered by marcusmuench+firefox 10 months ago

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Crash caused by inactivity?

Hi, We use about ten Android tablets running Firefox in our shop for our employees to enter on a webpage daily some informations. Tablets are programmed to keep display … (read more)

Hi,

We use about ten Android tablets running Firefox in our shop for our employees to enter on a webpage daily some informations. Tablets are programmed to keep display active 24h/7d, firefox is pinned so the app stay opened and users don't go to other app. The extension LeechBlock NG prevent users from accessing other webistes. Everything work well except on mondays morning.

Without fault first person to try to connect on the website will see the app crash to the desktop. Since the app is pinned user will have to wait for a supervisor to come in and unpin the crashed (and invisible) app, re-launch it and pin it. Then it will work all week without issue as long as the tablet is used at least once a day. We recently added a new tablet which is used less than others and that one does crash during the week but never twice in same day. Here's the crash report that we have (I checked multiples tablets and they all share the same crash code):

99526033-8b07-4d48-9ea2-bf4b81157f56 mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Invalid metadata observation: Observed view time is invalid (too long)


mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Invalid metadata observation: Observed view time is invalid (too long)

at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:21)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:1)
at mozilla.appservices.places.uniffi.FfiConverter$DefaultImpls.liftFromRustBuffer(places.kt:13)
at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.liftFromRustBuffer(places.kt:6)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:2)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:1)
at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.lift(places.kt:7)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:3)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:2)
at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:2)
at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:1)
at mozilla.appservices.places.uniffi.PlacesConnection.noteHistoryMetadataObservation(places.kt:162)
at mozilla.appservices.places.PlacesWriterConnection.noteHistoryMetadataObservation(PlacesConnection.kt:19)
at mozilla.components.browser.storage.sync.PlacesHistoryStorage$noteHistoryMetadataObservation$2.invokeSuspend(PlacesHistoryStorage.kt:63)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9)
at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:107)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
Suppressed: kotlinx.coroutines.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@57af652, java.util.concurrent.Executors$FinalizableDelegatedExecutorService@1d40d23]

Wondering if someone can help me decypher this to fix/prevent it. Is it the extension or browser itself that cause the crash if the page hasn't changed long enough? Thanks for suggestions (I will not consider "have you tried without the extension" as a valid suggestion)

Asked by SimonProulx2999 11 months ago

Answered by SimonProulx2999 10 months ago

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Can not save images from Google Images (Android)

Can not save images from Google Images, by holding down on the image, and then tapping save image. The menu simply does not pop-up. Holding down on the image results in s… (read more)

Can not save images from Google Images, by holding down on the image, and then tapping save image. The menu simply does not pop-up. Holding down on the image results in selection of the image description below. Sometimes you can not save it form the website either, but that is because of website configuration and you can not save it on other browsers, but on other browsers you can save from Google Images by holding down on an image, so it is only the issue of Firefox and not the Google Images website. This issue seems to be present for over 2 years based on online feedback, and it is still not fixed.

Asked by hemasalam.m.ali 11 months ago

Answered by Paul 11 months ago

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Firefox spontaneously reverts to non-private browser

Phone and Firefox up to date. This is NOT immediately after iOS update nor after a Firefox update. I have settings confirmed that should keep me in private browsing. Trip… (read more)

Phone and Firefox up to date. This is NOT immediately after iOS update nor after a Firefox update. I have settings confirmed that should keep me in private browsing. Triple checked this. Even uninstalled and reinstalled Firefox and reestablished proper settings.

I’ll be browsing in a private browser, will re-open Firefox and SOMETIMES, not always, I’ll be in a non-private browser.

What gives??

Asked by snorg007 11 months ago

Last reply by Paul 11 months ago

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Nord, cookies are not enabled on browser

Hi there. Nord threw me out, every time I click login it displays cookies are not enabled. I have tried tracking on and off. It makes no difference. I have reported t… (read more)

Hi there.

Nord threw me out, every time I click login it displays cookies are not enabled.

I have tried tracking on and off. It makes no difference. I have reported to Nord.

They’re asking me to install 2 cloudshare dns on my phone. I don’t want that. Is there anything I can do the fire fox end pls.


Kindest

Thanks.

Asked by collins.sharon 11 months ago

Last reply by Paul 11 months ago

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webpage becomes blank when use "back" button

Dear support team, I am experiencing a problem with one specific website, zerohedge.com. Whenever I use the back button to return from an article to the home page, the p… (read more)

Dear support team,

I am experiencing a problem with one specific website, zerohedge.com. Whenever I use the back button to return from an article to the home page, the page appears completely blank, and I am forced to refresh it every time. This is happening on the Android version of Firefox, version 111.1.1 (Build #2015941331) with NoScript and PrivacyBadger add-ons installed.

I have not made any changes to the settings, and this problem has only started occurring about a week ago. I have never observed this behavior before.

Asked by badadim1 1 year ago

Answered by badadim1 11 months ago

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Tabs do not maintain correct webpage

On Firefox Beta for Android, 113.0b9 (Build #2015947331). I run 30-40 tabs. Sometimes when I switch to a tab it is no longer on the page I left it at. It is one page bac… (read more)

On Firefox Beta for Android, 113.0b9 (Build #2015947331).

I run 30-40 tabs. Sometimes when I switch to a tab it is no longer on the page I left it at. It is one page back in the tabs history. When I first switch to the tab the URL is briefly correct, and it's as of the Back button was hit. Forward is not an available option.

It does not consistently happen, or I would have better repro steps. Maybe it has to do with the tab being loaded out of memory?

This has been going on for a while now, a few months at least. I figured it would be fixed with subsequent updates but not yet, I have also had no luck searching for anyone else experiencing this bug.

Asked by giann1 12 months ago

Answered by Paul 11 months ago

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Phone crash log

Firefox has been crashing my phone for a while now. It finally was able to generate a crash log. Can someone take a look at the log and see what might be causing it? Than… (read more)

Firefox has been crashing my phone for a while now. It finally was able to generate a crash log. Can someone take a look at the log and see what might be causing it? Thanks.

https://crash-stats.mozilla.org/report/index/32b12d52-cee0-49a4-bc70-7fea40230419#tab-rawdump


Old thread talking about the crash if anyone's interested.

https://support.mozilla.org/en-US/questions/1408791

Asked by bluechair 1 year ago

Last reply by Paul 1 year ago

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MacOS Firefox keeps creating a new shortcut in the dock when it is quit

G'day folks, Just wondering if anyone else is having this curious behavior after updating to FF v112.0 for iOS - every time I quit/ close the FF app, it spawns a new doc… (read more)

G'day folks,

Just wondering if anyone else is having this curious behavior after updating to FF v112.0 for iOS - every time I quit/ close the FF app, it spawns a new dock shortcut '(even though I already have a valid one from prior use there which works fine!)'.

Is this a bug/ issue that has been noticed/ logged by others as yet?

Thanks!

Asked by +neo+ 1 year ago

Answered by +neo+ 1 year ago

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App crashes as soon as I open url

Ever since the new update my Firefox has deleted all my tabs and won’t let me open any urls. I’ve already uninstalled and reinstalled the app to no changes. The only solu… (read more)

Ever since the new update my Firefox has deleted all my tabs and won’t let me open any urls. I’ve already uninstalled and reinstalled the app to no changes. The only solution I’ve seen that could work would be sending my log report, yet haven’t found anywhere to post said log. Overall I’m lost at where to solve my problem with my app crashing. For context I’m using an iPhone that’s currently running iOS 14.

Asked by Umber 1 year ago

Answered by Paul 1 year ago