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Firefox forgets my data (Cookies?)

Hi, I am using Firefox vsn 120 for Linux Mint. I believe that I have the privacy and security set with the default settings. However, Firefox seems to forget the informa… (read more)

Hi, I am using Firefox vsn 120 for Linux Mint. I believe that I have the privacy and security set with the default settings.

However, Firefox seems to forget the information stored by websites, so that can't simply login.

Each. And. Every. Time. I have to go through the process of re-introducing myself to the security of the website provider who insists on sending me emails, SMS messages, etc. with codes to confirm who I am.

This applies, every time I use a site that requires a login (bank, BBC, Fidelity, eBay, Facebook....).

Once I have been approved on a site, then my login seems to work for a few days, up to a week and then off we go again with a new set of security codes. My settings do not delete cookies, and firefox is never closed, except if the PC needs a reboot, which is rare.

I would appreciate any help in settings that would allow me to use Firefox normally without having to enter security codes. Cheers, Mark

Asked by mark_holtom 5 months ago

Last reply by zeroknight 5 months ago

firefox keeps on crashing since the snap system

Since snap firefox keeps crashing somehow, it just hangs.. i cleared cache and all, reinstalled it, but still.. ? They say linux is a broken system (: … (read more)

Since snap firefox keeps crashing somehow, it just hangs.. i cleared cache and all, reinstalled it, but still.. ?

They say linux is a broken system (:

Asked by tclc 5 months ago

Last reply by zeroknight 5 months ago

Types wrong characters intermittanly.

Machine is Windows 10 with a Logitech wireless keyboard. Latest Firefox browser. Not always but sometimes when using Firefox browser to log in somewhere or enter data o… (read more)

Machine is Windows 10 with a Logitech wireless keyboard. Latest Firefox browser. Not always but sometimes when using Firefox browser to log in somewhere or enter data on some web site, I'll get an incorrect entry for a key stroke. e.g. I enter a 0 and get a 1. But if I enter a 1 I get a 1. So far the error key has always been different.

I've tested things by launching a notepad or Word document and entering the character and in those all works fine. But go back to Firefox and I get the error again. What I have to do is to close and re-launch Firefox and so far this fixes things. It's an intermittent problem which forces me to keep another browser on the machine and ready. Imagine entering a password when all of a sudden you type 'X' and it gives you an 'E'. Really frustrating!

Asked by kevink001 5 months ago

Last reply by zeroknight 5 months ago

Bookmarks, Log In Passwords and other essential security features Exposed

Hi Support, I have always been struggling with the idea of syncing two devices, that is main and secondary devices, and that when logged out of the secondary device, use… (read more)

Hi Support,

I have always been struggling with the idea of syncing two devices, that is main and secondary devices, and that when logged out of the secondary device, user details such as passwords, booksmarks and other important things are left bare on that browser or secondary device.

It is my believe that, after completing whatever task that led users to sync both devices, the moment the user logs out on the secondary computer, or any of the computers, the passwords, bookmarks, history and other essential details should not display again on such computer or browser anymore but apparently thats not the case with Mozilla Firefox browser.

Kindly look into that and work on it....THE SECURITY AND SAFETY OF THE USER IS LEFT WIDE OPEN!!!

Asked by Waabl_ 4 months ago

Last reply by zeroknight 4 months ago

I can't turn off the 'browser.tabs.unloadOnLowMemory'

I followed the instructions at [[Unload inactive tabs to save system memory in Firefox|https://mzl.la/3AdRbLx]] but I still occasionally see the tab refresh when I select… (read more)

I followed the instructions at [[Unload inactive tabs to save system memory in Firefox|https://mzl.la/3AdRbLx]] but I still occasionally see the tab refresh when I select it. I start with a search on Bing, click an article to open a tab, follow links from there, back to the first tab and select another. I repeat this until there are several tabs open. Sometimes the page refreshes when I switch back to one that I previously reviewed. Is that controlled by the option browser.tabs.unloadOnLowMemory? if so, it doesn't appear to be working. [Edit] - The last time this happened I checked my system and found 10gig used of 64gig installed. I'm using the most current version of FF 120.0.1 on Windows 11 Pro v 22H2.

Asked by mikebaker193 4 months ago

Last reply by cor-el 4 months ago

Spotify Web Player -- 2 second delay after skipping audio, doesn't happen on Chrome

On spotify web player in firefox there is a delay after skipping 15 seconds forward or backward in audio. Only on bluetooth speakers. But doesn't happen on Chrome. Anyone… (read more)

On spotify web player in firefox there is a delay after skipping 15 seconds forward or backward in audio. Only on bluetooth speakers. But doesn't happen on Chrome. Anyone got a fix or can help?

Asked by Austin 4 months ago

Last reply by zeroknight 2 months ago

Lose all my tabs and sites upon reboot

Firefox has always maintained that current tabs will be restored after a reboot of the browser, and indeed that was the case for the first half-dozen years I've been a su… (read more)

Firefox has always maintained that current tabs will be restored after a reboot of the browser, and indeed that was the case for the first half-dozen years I've been a subscriber. That has not been the case for the past 4 - 6 months however. I have the correct Settings for this, so it is not on my end. Why do I always get a fresh Firefox browser whenever I update the version (which is quite regular lately . . . maybe a new version of Firefox every 3 weeks). Please help.

Asked by boersarama 5 months ago

Last reply by cor-el 5 months ago

Screenshot tool adds extra transparent space to the image

When taking a screenshot with the built in screenshot tool, Firefox adds extra transparent space to the images on the right and bottom. I have tried in troubleshoot mode … (read more)

When taking a screenshot with the built in screenshot tool, Firefox adds extra transparent space to the images on the right and bottom. I have tried in troubleshoot mode and the same thing happens.

I have attached the dialogue screen that pops up when I take a screenshot and here you can see the extra space added. I am very confused why this happens and it is really annoying as it makes this tool effectively useless.

Asked by Hadobás Martin 5 months ago

Last reply by cor-el 4 months ago

Is SimplyCodes a safe/effective Add-On to Firefox?

Is SimplyCodes a safe add-on to Firefox? Aside from the safety question, I noted that at least 2 FF reviewers of SimplyCodes stated that no discount registered for them u… (read more)

Is SimplyCodes a safe add-on to Firefox? Aside from the safety question, I noted that at least 2 FF reviewers of SimplyCodes stated that no discount registered for them upon checkout, so it seems they added it to Add-Ons for nothing.

I don't use a smartphone, rather just a home thinkpad. Might that cause promo-codes to malfunction for me too? If SimplyCodes really is safe, and wouldn't malfunction, then I'd go for it. Thanks to anyone who can offer informed feedback.

Asked by Ann&nymous 5 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

AllTrails.com app not supported by Firefox..?

I'm a hiker and backpacker. I have recently begun using AllTrails.com to record my hikes making them easier to share with others as well as to save them for my own recor… (read more)

I'm a hiker and backpacker. I have recently begun using AllTrails.com to record my hikes making them easier to share with others as well as to save them for my own records. Everything works fine except uploading photos. This aspect of the app does not work at all in Firefox. It does work with MS Edge and Google neither of which I want to use.

Asked by Steve Mickley 5 months ago

Last reply by cor-el 5 months ago

How to use custom icon on the New Tab page

The Firefox "New tab" page shows quick-navigation buttons. At the top right of each button, the 3-dot menu has an Edit option. On the edit dialog is a link "Use a custom … (read more)

The Firefox "New tab" page shows quick-navigation buttons. At the top right of each button, the 3-dot menu has an Edit option. On the edit dialog is a link "Use a custom image", which then prompts you for a image URL.

I've tried pointing this to images in my Google Photos (a 1024x1024 .JPG), using an open-shareable link, but it doesn't work.

a) What format does the icon image have to be in? b) Are there any limitations on the URL? c) Is there a way to use a locally stored icon image?

Any guidance would be most welcome! Thanks :)

Asked by Brooks.B.J 5 months ago

Last reply by careca 4 months ago

Audio/Video frequently goes out of syc

Audio/Video frequently goes out of sync. I can fix it by exiting FF and restarting it, but this is annoying because it usually has to be done one or more times every day… (read more)

Audio/Video frequently goes out of sync. I can fix it by exiting FF and restarting it, but this is annoying because it usually has to be done one or more times every day.

I am running Windows 10 Pro on a PC Firefox 120.0.1 (64-bit) Thanks for your assistance.

Asked by Barry_Merchant 5 months ago

Last reply by cor-el 5 months ago

Streamers on Twitch showing as Offline when they are actually Streaming

I get phone notifications that a streamer is live but when I go to their page on Twitch on my laptop, I see them as offline (screen shot). I've tried clearing cache and … (read more)

I get phone notifications that a streamer is live but when I go to their page on Twitch on my laptop, I see them as offline (screen shot).

I've tried clearing cache and cookies and do not currently have any pluggins that affect Twitch.

Asked by loveforbooks 5 months ago

Last reply by cor-el 5 months ago

NOT ABLE TO OPEN A BANK ACCOUNT USING FIREFOX

TRYING TO OPEN A SAVING ACCOUNT WITH BANK OF MONTREAL https://www.bmo.com/main/personal/bank-accounts/ CLICK ON THIS ONE: Savings Amplifier Account AFTER CLICKING THIS WI… (read more)

TRYING TO OPEN A SAVING ACCOUNT WITH BANK OF MONTREAL https://www.bmo.com/main/personal/bank-accounts/ CLICK ON THIS ONE: Savings Amplifier Account AFTER CLICKING THIS WINDOW APPEARS: https://www.bmo.com/main/personal/bank-accounts/getting-started/?rg=BMO&spc=7880184&ofid=SAASTAND001&lang=en IT TELLS ME TO USE ANOTHER BROWSER LIKE Firefox..... BUT I’M USING FIREFOX. I DON’T USE ANY OTHER BROWSER. HOW CAN I SOLVE THIS ISSUE?

Asked by SG 5 months ago

Last reply by cor-el 5 months ago

Youtube bottom left corner URL won't go away - full solution

Moderators, I am copy and pasting the below warning I have seen on similar posts at the top of the post. --- WARNING: This script is not provided by Mozilla and is not o… (read more)

Moderators, I am copy and pasting the below warning I have seen on similar posts at the top of the post.

--- WARNING: This script is not provided by Mozilla and is not officially supported Creating a userChrome.css file and other ways of customizing Firefox that are not exposed in the interface are there for developers, not end-users. If it were intended for end-users, you would see a menu option or checkbox; you wouldn't have to hack a text file in a hidden location.

What this means is that even though the functionality you want is no longer supported, a third-party has found a way to do it using the CSS file. If it breaks in new versions, you will need to contact the person who provided the script.

[Warning was not added by moderator, but by me to save someone time.] ---

With that out of the way, here's the issue I have, how I've solved it temporarily for the community.

When I load YouTube videos, I am given a statuspanel message with the URL of the video playing. It's not momentary or temporary, it stays there, the entire time. Why anyone thought this was a good idea, I'm not sure.

My question is simple, is there an alternative solution - to remove this statuspanel message permentantly - to what I'm sharing here, without using the userChrome.css file?

If so, please provide the solution so it can be tested and upvoted by the community, thank you in advance if that is you.

If there is not, then this post also serves as solution as well as a request to Modzila, that being.

Modzilla. Please make a solution that doesn't need custom .css scripts.

I am posting this as I needed multiple posts to achieve a solution so am hoping this serves as that for someone (including myself) until Firefox resolves this issue themselves, another way.

Solution: Windows 7/8/10/11 as of Firefox version 120.0

1. Go to about:config, click Accept the Risk and Continue 2. Type "toolkit.legacyUserProfileCustomizations.stylesheets", toggle this to true 3. Close all instances of Firefox 4. Open Explorer, navigate to %appdata% then navigate down to \Mozilla\Firefox\Profiles and select your profile folder. If you only have 1 it may be obvious, if not for me it's the only "~.default-release" folder, where ~ is a random set or letters and numbers. If you're unsure, pick the first folder named like this, then repeat the next steps for all profile folders, or use trial and error if you prefer until you achieve the desired result. 5. Make a new folder "chrome" in that folder. 6. In this folder make a new .css file, right click make a new .txt file rename the file and extension "userChrome.css". 6. Open the blank .css file with a text editor and paste this line without quotes "#statuspanel {display:none!important;}" and save. 7. Attempt to load videos or pages where messages usually appear in the bottom left and observe the results

There are various other posts both here and other places that I have combined to write this solution, none of the others worked on their own, for me, which is why I write this and to refresh the request to the Modzilla Firefox team, to please, share or make a solution so we don't have to do this, as you'll otherwise need to continue supporting this legacy feature in future versions of Firefox.

Note: This will likely remove all statuspanel messages on other pages too, I have read other statuspanel commands online so if you want to be particular about muting some and not others, you may need to modify the file further.

Asked by Conza 5 months ago

Last reply by zeroknight 5 months ago