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Audio/Video frequently goes out of syc

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  • 0 have this problem
  • 6 views
  • Last reply by cor-el

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Audio/Video frequently goes out of sync. I can fix it by exiting FF and restarting it, but this is annoying because it usually has to be done one or more times every day.

I am running Windows 10 Pro on a PC Firefox 120.0.1 (64-bit) Thanks for your assistance.

Audio/Video frequently goes out of sync. I can fix it by exiting FF and restarting it, but this is annoying because it usually has to be done one or more times every day. I am running Windows 10 Pro on a PC Firefox 120.0.1 (64-bit) Thanks for your assistance.

All Replies (4)

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Please provide links to the video(s) that are out of sync for you

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Thanks for responding, jonzn4SUSE. It can happen on videos from different sources. For example, I watch a lot of videos on YouTube where it happens and tonight I watched a Tucker Carlson video on X where it did it. If I shut down FF and reopen it, the sync is totally fine. When I have the problem and from what media source, seems to be totally random.

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What happens with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

What security software are you running? Are you running home or pro version of windows?

Helpful?

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

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