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why does my mouse wheel not scroll pages vertically

  • 1 reply
  • 6 have this problem
  • 7 views
  • Last reply by FredMcD

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I have a Logitech M310 mouse. Since version 20 of Firefox, I find that after I open a webpage, my mouse will scroll the page vertically, but after a time period (usually +/- 10 minutes)< the mouse will not scroll the webpage at all. I have tried disabling all my plug-ins and extensions, turning off hardware acceleration, changing the mousewheel.enable_pixel_scrolling variable to false and generally every other "solution" I can find on the web. I have changed the mouse, tried the same version of Firefox an another computer and still cannot find the answer. Can anyone please help? Windows 7 Home Edition on a Dell Inspiron N5110. Many thanks.

I have a Logitech M310 mouse. Since version 20 of Firefox, I find that after I open a webpage, my mouse will scroll the page vertically, but after a time period (usually +/- 10 minutes)< the mouse will not scroll the webpage at all. I have tried disabling all my plug-ins and extensions, turning off hardware acceleration, changing the mousewheel.enable_pixel_scrolling variable to false and generally every other "solution" I can find on the web. I have changed the mouse, tried the same version of Firefox an another computer and still cannot find the answer. Can anyone please help? Windows 7 Home Edition on a Dell Inspiron N5110. Many thanks.

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Open a new window or tab. In the address bar, type about:config. If a warning screen comes up, press the Be Careful button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Type mousewheel.enable_pixel_scrolling. Its current value is False