Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

more options

bp-12a1b11a-5380-432e-beb6-7472d2140322 Crashes also in safe mode. Troubleshooting...->Reset Firefox didn't resolve the problem. Drivers up to date. Flash occassionally plays video on background eventhough new url entered.

bp-12a1b11a-5380-432e-beb6-7472d2140322 Crashes also in safe mode. Troubleshooting...->Reset Firefox didn't resolve the problem. Drivers up to date. Flash occassionally plays video on background eventhough new url entered.

Chosen solution

That is a problem with the Flash plugin: NPSWF32_12_0_0_77.dll

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also:

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

That is a problem with the Flash plugin: NPSWF32_12_0_0_77.dll

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also: