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when I access the Linguascope website some pages do not display content or sound. How can I resolve this?
All Replies (8)
Here is a copy from their trouble shooting area. I checked this originally but did not know how to check their suggestions
Some / all of the pictures / sounds / words are not loading
This is almost certainly a result of the firewall or Internet filter settings on your computer or network. Certain kinds of file, or certain words on webpages or in filenames, may be on a banned list to prevent students from accessing unsuitable online content. Occasionally, they can block legitimate files unintentionally. You should check that SWF, XML, JPG and MP3 files are not blocked by your filter or firewall. It can sometimes also help to ask your network administrator or local authority broadband provider to add linguascope.com to the global list of trusted / safe sites.
Similarly, some sections contain words which may be on your network's list of 'blocked words' or similar. This is particularly possible for sections such as 'Society' in the intermediate sections, where much of the vocabulary is about social problems. Again, adding Linguascope.com to your network's list of trusted / safe sites will usually solve this problem.
Hi ian2808, the web console can be hard to decode.
What Firefox is showing for those requests is that they were successfully retrieved from the server ("200 OK"). If you revisit or reload the page and Firefox can retrieve those files from its cache, you will see a different success code ("304 Not Modified").
But in my test on the preview page, the request for the Flash file actually didn't show up for some reason. (?)
The site uses scripts to set up the Flash content. To see whether that step is working correctly on the page giving you the problem, could you try pasting the following at the bottom of the web console after the caret (»):
I have attached a screen shot showing the results from one of the "Preview" pages.
jscher2000; Hi, I have a question. Some of my add-ons talk about an Error Console. Where is it, or was it renamed? Thanks.
Hi FredMcD, it's now called the Browser Console, and is on the Web Developer submenu. The keyboard shortcut remains Ctrl+Shift+j.
Actually the Error Console is still present, but the Error Console is deprecated in current Firefox releases and hidden behind a pref (devtools.errorconsole.enabled) and at some time in the future the EC will be removed as usually happens when the implementation of a new feature has been finished (i.e. bugs are resolved).
Current Firefox versions have a lot of built-in web developer tools including an Inspector and Style editor.
Modified by cor-el
This is the log from refreshing the problem page, entering your document.query etc. Hope it makes sense. By the way I have found that the sight works successfully using Internet Explorer. As I am spending to much Spanish study time trying to get the site to work via Mozilla I shall be calling it a day if this content does not identify a solution.
GET http://www.linguascope.com/secure/students/beginner/activity.php [0ms] 19:22:09.361 GET http://www.linguascope.com/secure/students/beginner/activity.php [HTTP/1.1 200 OK 100ms] 19:22:09.499 GET http://www.linguascope.com/secure/assets/styles/students.css [HTTP/1.1 200 OK 20ms] 19:22:09.501 GET http://www.linguascope.com/secure/students/beginner/assets/styles/activitypage.css [HTTP/1.1 200 OK 30ms] 19:22:09.502 GET http://www.linguascope.com/secure/students/beginner/assets/styles/activitypage_spanish.css [HTTP/1.1 200 OK 70ms] 19:22:09.502 GET http://www.linguascope.com/secure/assets/scripts/swfobject.js [HTTP/1.1 200 OK 60ms] 19:22:09.503 GET http://www.linguascope.com/secure/assets/scripts/easeljs-0.6.1.min.js [HTTP/1.1 200 OK 100ms] 19:22:09.504 GET http://www.linguascope.com/secure/assets/scripts/tweenjs-0.4.0.min.js [HTTP/1.1 200 OK 80ms] 19:22:09.505 GET http://www.linguascope.com/secure/assets/scripts/movieclip-0.6.1.min.js [HTTP/1.1 200 OK 80ms] 19:22:09.506 GET http://www.linguascope.com/secure/assets/scripts/preloadjs-0.3.0.min.js [HTTP/1.1 200 OK 80ms] 19:22:09.506 GET http://www.linguascope.com/secure/assets/scripts/soundjs-0.4.0.min.js [HTTP/1.1 200 OK 90ms] 19:22:09.507 GET http://www.linguascope.com/secure/assets/scripts/jquery-1.10.1.min.js [HTTP/1.1 200 OK 160ms] 19:22:09.508 GET http://www.linguascope.com/secure/students/beginner/activities/js/shared/libs/filters/BoxBlurFilter.js [HTTP/1.1 200 OK 120ms] 19:22:09.509 GET http://www.linguascope.com/secure/students/beginner/activities/js/listening/assets.js [HTTP/1.1 200 OK 130ms] 19:22:09.524 GET http://www.linguascope.com/secure/students/beginner/activities/js/listening/main.js [HTTP/1.1 200 OK 130ms] 19:22:09.618 SyntaxError: Using //@ to indicate source map URL pragmas is deprecated. Use //# instead jquery-1.10.1.min.js:1 19:22:09.668 ReferenceError: keys is not defined main.js:4 19:22:10.001 GET http://www.linguascope.com/secure/assets/images/background.gif [HTTP/1.1 200 OK 60ms] 19:22:10.002 GET http://www.linguascope.com/secure/students/beginner/assets/images/topics/weather.png [HTTP/1.1 200 OK 70ms] 19:22:09.857 Unknown property 'box-sizing'. Declaration dropped. activity.php 19:22:09.913 Use of attributes' nodeValue attribute is deprecated. Use value instead. activity.php 19:22:10.089 GET http://www.linguascope.com/secure/students/beginner/assets/images/activitybanner_es.png [HTTP/1.1 200 OK 100ms] 19:22:10.090 GET http://www.linguascope.com/secure/assets/images/contentback.png [HTTP/1.1 200 OK 260ms] 19:22:10.091 GET http://www.linguascope.com/secure/assets/images/footer_activity.png [HTTP/1.1 200 OK 390ms] 19:22:10.092 GET http://www.linguascope.com/secure/assets/images/backbutton.png [HTTP/1.1 200 OK 630ms] 19:22:11.589 GET https://flashservice.adobe.com/promotions/getConfig/ [HTTP/1.1 200 OK 1150ms] 19:24:34.137 document.querySelector("object").outerHTML; 19:24:34.141 "<object style="visibility: visible;" id="flash_content" data="activities/flash/listening.swf" type="application/x-shockwave-flash" height="490" width="900"><param value="true" name="allowFullScreen"><param value="window" name="wmode"><param value="#25518D" name="bgcolor"><param value="topic=weather&language=spanish&mediaPrefix=http://www.linguascope.com/secure/media/&key0=sun&word0=hace sol&translation0=it's sunny&key1=cloudy&word1=está nublado&translation1=it's cloudy&key2=rain&word2=está lloviendo&translation2=it's raining&key3=snow&word3=está nevando&translation3=it's snowing&key4=cold&word4=hace frío&translation4=it's cold&key5=hot&word5=hace calor&translation5=it's hot&key6=storm&word6=hay tormentas&translation6=it's stormy&key7=wind&word7=hay viento&translation7=it's windy&key8=fog&word8=hay niebla&translation8=it's foggy&key9=changeable&word9=el tiempo es variable&translation9=the weather is changeable" name="flashvars"></object>"
I do appreciate your continuing help plus that of your colleagues. Ian
Modified by cor-el
Hi Ian, the "object" looks okay, similar to the one I got. Nothing jumps out as me as the source of the problem. I don't think we can reasonably expect you to dive much deeper into it.