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Firefox crashed

Firefox crashed

Additional System Details

Installed Plug-ins

  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.9 r900
  • Nokia Suite Enabler Plugin
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • ISign Plugin for all browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/ru/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-27-2013
  • driverDate2:
  • driverVersion: 9.17.10.3223
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131028225529
  • browser.startup.homepage_override.buildID: 20131028225529
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1383394393
  • places.history.expiration.transient_current_max_pages: 91356
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npqtplugin: 0
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383112458

Misc

  • User JS: No
  • Accessibility: No

Question owner

bp-ccb9445a-7d0a-4c93-b078-fef2b2131103 bp-fa2cd215-7e56-477a-b58e-87ffb2131103

bp-ccb9445a-7d0a-4c93-b078-fef2b2131103 bp-fa2cd215-7e56-477a-b58e-87ffb2131103
gnittala 25 solutions 307 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.

    aboutcrashes.png
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #Enter ''about:crashes'' in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.<br><br>[[Image:aboutcrashes.png|width=520]] #Copy the '''5''' most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17343 solutions 156777 answers

Does the current Firefox 25.0 release crash as well?

You can find the full version of the latest Firefox 25.0 release in all languages and for all Operating Systems here:

You need to create a separate profile for that version, see:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Does the current Firefox 25.0 release crash as well? You can find the full version of the latest Firefox 25.0 release in all languages and for all Operating Systems here: *http://www.mozilla.org/en-US/firefox/all.html You need to create a separate profile for that version, see: *http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows *http://kb.mozillazine.org/Shortcut_to_a_specific_profile *http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox *https://developer.mozilla.org/Mozilla/Multiple_Firefox_Profiles ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
gnittala 25 solutions 307 answers

Hello, can you please confirm if the latest stable release, Firefox 25.0 is also crashing on your machine. Knowing that will help in troubleshooting whether the issue is specific to the FF 26.0 version.

And if so, it will be very helpful if you can recollect what you were doing when the browser crashed so that we can try to recreate the issue to find the root cause.

Thank you

Hello, can you please confirm if the latest stable release, Firefox 25.0 is also crashing on your machine. Knowing that will help in troubleshooting whether the issue is specific to the FF 26.0 version. And if so, it will be very helpful if you can recollect what you were doing when the browser crashed so that we can try to recreate the issue to find the root cause. Thank you