Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Adobe Flash Player keeps crashing? help please?

  • 2 replies
  • 15 have this problem
  • 4 views
  • Last reply by cor-el

DwainiumB
DwainiumB
more options

Here are last 5 Crash ID's bp-928b2164-2adf-43c9-8c0c-fc9d92131028 28/10/2013 11:37 bp-daf79528-be0a-4de9-9498-d426b2131027 27/10/2013 22:48 e213a1ba-d85d-4253-9321-b9a08d959c73 27/10/2013 22:38 3b6a5e13-d120-428f-a74f-10b667280b68 27/10/2013 21:56 bd6f069f-2b4b-45c4-880e-65e04468c441 27/10/2013 21:24

Here are last 5 Crash ID's bp-928b2164-2adf-43c9-8c0c-fc9d92131028 28/10/2013 11:37 bp-daf79528-be0a-4de9-9498-d426b2131027 27/10/2013 22:48 e213a1ba-d85d-4253-9321-b9a08d959c73 27/10/2013 22:38 3b6a5e13-d120-428f-a74f-10b667280b68 27/10/2013 21:56 bd6f069f-2b4b-45c4-880e-65e04468c441 27/10/2013 21:24

All Replies (2)

Ed
Ed
more options

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:


Please tell us if this helped!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin