Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have upgraded Firefox four times in the last ten minutes! Explain, please.

more options

At the top of this 'page' is a message saying "Your Firefox is out of date and may contain a security risk!" followed by a green background rectangle with UPGRADE in white. I have done this at least four times and still the message comes up. Help! Please!

All Replies (4)

more options

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Well, your Firefox is reporting that it's version 3.5.2, so that's probably the issue. Check out this article and see whether it helps: Websites say that Firefox is outdated or incompatible even though it's the latest version.

Forgot to add: as a test page to view your user agent string, you can use:

Modified by jscher2000

more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

Note that on Windows such a pop-up can be an 'invitation' to install malware (on Mac this is less likely), so only download and install Firefox from the official Mozilla servers.

more options

What version of Firefox is listed in the Firefox Health Report?