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I've discovered that I can't download files in yahoo only, Gmail works ok and I can download from yahoo using Internet Explorer.

Posted

I've tried all the suggested solutions in: What to do if you can't download or save files. I can't download from Yahoo, but can from Gmail. I've tested using copies of the same file on both. Someone suggested checking malware, but I've run a scan and don't have a problem, and as I say, i can use Internet Explorer and Google Chrome. Someone asked for a screen shot, who knows why.

I've tried all the suggested solutions in: What to do if you can't download or save files. I can't download from Yahoo, but can from Gmail. I've tested using copies of the same file on both. Someone suggested checking malware, but I've run a scan and don't have a problem, and as I say, i can use Internet Explorer and Google Chrome. Someone asked for a screen shot, who knows why.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • GEPlugin
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Ant Video Downloader 2.4.7.10 (anttoolbar@ant.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDrivers2:
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  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-21-2011
  • driverDate2:
  • driverVersion: 8.15.10.2559
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1379645450
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np32dsw: 0
  • plugin.state.npctrl: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.nprndlchromebrowserrecordext: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1379124612

Misc

  • User JS: No
  • Accessibility: No
Meghraj Suthar 14 solutions 224 answers

Hi,

 If you are using latest version of Mozilla,and you want to download files from yahoo then you should have yahoo tool bar or other wise  you have to download a zip files from browser.
Hi, If you are using latest version of Mozilla,and you want to download files from yahoo then you should have yahoo tool bar or other wise you have to download a zip files from browser.
Noah_SUMO
  • Moderator
99 solutions 639 answers

Hi Patsy,

Please continue with your question here:
https://support.mozilla.org/en-US/questions/971440

That is where your request for help started. All the information about what you tried is there so you don't have to repeat yourself all over again here. Hopefully it will get solved. Thanks for your patience.

Hi Patsy, Please continue with your question here: <br> https://support.mozilla.org/en-US/questions/971440 That is where your request for help started. All the information about what you tried is there so you don't have to repeat yourself all over again here. Hopefully it will get solved. Thanks for your patience.