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The requested URL "/", is invalid. Reference #9.54bd3b17.1378308107.1681f9d8

megansmom
megansmom
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O/S is Vista 32bit, toshiba satellite laptop, as of 9/4/13 can no longer access my msn homepage due to error message shown. Reset Firefox to defaults, didn't fix it. Using Firefox 23

O/S is Vista 32bit, toshiba satellite laptop, as of 9/4/13 can no longer access my msn homepage due to error message shown. Reset Firefox to defaults, didn't fix it. Using Firefox 23

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kobe
kobe
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Is the URL http://my.msn.com/ or something on a different server?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Past threads on this from around the internet suggest the problem may be with browsers contacting the wrong server. This can arise when a server's numeric IP address changes after it has been stored, either temporarily or permanently, by your browser, your operating system, or your router. To address all three of those (not knowing which it is...):

(1) Firefox - Reload the page bypassing the cache (Ctrl+Shift+r)

(2) Windows

(A) Clear the temporary DNS cache

(B) Check for entries in the Windows hosts file

These steps are described in this blog post: Application Development: facebook - Invalid URL The requested URL "/", is invalid. Reference #

(3) Router - Reset or power cycle (turn off and on again) your wired or wireless router, or your DSL or cable modem. Since this will interrupt anything in progress, make sure all work is saved first. Invalid URL The requested URL "/", is invalid. Reference #9.a2fc54b8.1345130184.5cbbba6