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install fail

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

rosiekellman
rosiekellman
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update failed. now the download keeps saying it was interrupted. I would love to get Firefox back on my computer. Please help me.

update failed. now the download keeps saying it was interrupted. I would love to get Firefox back on my computer. Please help me.

All Replies (2)

kobe
kobe
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Try the full installer.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can also delete the active-update.xml file. 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)