Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to Update from Version 30 to Version 31

  • 2 respostas
  • 2 have this problem
  • 30 views
  • Last reply by Phil_B

more options

Running Windows XP Professional version 2002, with SP 3 ESET NOD32 antivirus 7


When I try to Update Firefox to Version 31 the files are downloaded but fail to instal. Error message says "failed to install".

If I try to instal version 31 from scratch the installer runs for ages downloading files then fails to complete the instalation.

Any Ideas welcome, Phil

Running Windows XP Professional version 2002, with SP 3 ESET NOD32 antivirus 7 When I try to Update Firefox to Version 31 the files are downloaded but fail to instal. Error message says "failed to install". If I try to instal version 31 from scratch the installer runs for ages downloading files then fails to complete the instalation. Any Ideas welcome, Phil

Chosen solution

Please download Firefox 31 from https://www.mozilla.org/en-US/firefox/all/ and install it.

Ler a resposta no contexto 👍 1

All Replies (2)

more options

Chosen Solution

Please download Firefox 31 from https://www.mozilla.org/en-US/firefox/all/ and install it.

more options

Thanks Tyler,

That download installed flawlessly.

Many Thanks, PhilB