Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

i am unable to open firefox...all i get is "goog;e" all of a sudden! this has never happened before and i can't fix! help!


when i try to open firefox (i have used it forever!!!) i get a message that says "sorry this is embarrassing - try to restore windows or tabs, etc." nothing works. the only browser is google and i can't find my bookmarks, open and close firefox, etc. s o s, please!

Additional System Details

Installed Plug-ins

  • Version
  • Google Talk Plugin Video Accelerator version:
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.5
  • Shockwave Flash 10.3 r183
  • Java Plug-In 2 for NPAPI Browsers
  • WebEx General Plugin Container Version 172
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • http://www.facebook.com/fbplugin/
  • Office Live Update v1.0
  • npmnqmp 071101000050
  • iPhoto6


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Please update to Firefox 19 Update Firefox to the latest version then try again

  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers


If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.


If you can't open Firefox then see: