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Cannot remove FileOpen Plugin

Posted

I installed a plugin called FileOpen and even though I have followed all of their removal instructions, the plugin loads every time I view a PDF in Firefox. Please can you help me remove it. I have emailed FileOpen and got no response and I am sick of the program because it conflicts with my accounts software! I am pretty Mac literate and have done everything I can to delete FileOpen. Please help!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.02
  • iPhoto6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • LogMeIn remote control components
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5
  • 5.1.10411.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96645 answers

See also http://www.fileopen.com/pdf-plug-in-faq/#a5

Question owner

I did both of these things and no difference :0(

I also did a complete reinstall of my Mac OS System using Timemachine and the blasted program is still there, still operating in Firefox every time I open a PDF. I have rung FileOpen again and asked for someone to help me. I find it disturbing that I am unable to remove the program.