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Cannot remove FileOpen Plugin

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I installed a plugin called FileOpen and even though I have followed all of their removal instructions, the plugin loads every time I view a PDF in Firefox. Please can you help me remove it. I have emailed FileOpen and got no response and I am sick of the program because it conflicts with my accounts software! I am pretty Mac literate and have done everything I can to delete FileOpen. Please help!

I installed a plugin called FileOpen and even though I have followed all of their removal instructions, the plugin loads every time I view a PDF in Firefox. Please can you help me remove it. I have emailed FileOpen and got no response and I am sick of the program because it conflicts with my accounts software! I am pretty Mac literate and have done everything I can to delete FileOpen. Please help!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.02
  • iPhoto6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • LogMeIn remote control components
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5
  • 5.1.10411.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1263 solutions 8346 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
12766 solutions 117276 answers
See also http://www.fileopen.com/pdf-plug-in-faq/#a5

Question owner

I did both of these things and no difference :0(

I also did a complete reinstall of my Mac OS System using Timemachine and the blasted program is still there, still operating in Firefox every time I open a PDF. I have rung FileOpen again and asked for someone to help me. I find it disturbing that I am unable to remove the program.

I did both of these things and no difference :0( I also did a complete reinstall of my Mac OS System using Timemachine and the blasted program is still there, still operating in Firefox every time I open a PDF. I have rung FileOpen again and asked for someone to help me. I find it disturbing that I am unable to remove the program.